Academic Knowledge and Publications Specialist
About The Position
If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Professional 304 Pay Range: $51,300.00 - $76,900.00
Requirements
- Bachelor's Degree in Communications, English, Education, Business, Information Systems, or related field.
- Experience working with knowledge management systems, content management systems, or similar platforms, and experience creating, editing, or managing structured content.
Nice To Haves
- Experience with Khoros or similar knowledge platforms, Knowledge-Centered Service (KCS), student-facing content, analytics/reporting tools, and self-service digital content ecosystems.
Responsibilities
- Owns and manages the lifecycle of student-facing knowledge content, including creation, review, updates, and archival.
- Ensures alignment between Student Handbook content, Academic Policy, Catalog, and institutional standards.
- Maintains taxonomy, tagging, metadata, and governance standards.
- Partners with Academic Policy and subject matter experts to translate complex policies into student-friendly content and supports consistent student-facing communications.
- Provides guidance to stakeholders on knowledge best practices and content standards.
- Monitors content performance metrics, conducts content audits, and uses analytics to drive continuous improvement.
- Conducts content audits to ensure accuracy, consistency, accreditation, and regulatory compliance.
- Collaborates with Academic Policy, communications, and cross-functional stakeholders to improve self-service experiences.
Benefits
- bonuses
- medical, dental, vision, telehealth and mental healthcare
- health savings account and flexible spending account
- basic and voluntary life insurance
- disability coverage
- accident, critical illness and hospital indemnity supplemental coverages
- legal and identity theft coverage
- retirement savings plan
- wellbeing program
- discounted WGU tuition
- flexible paid time off for rest and relaxation with no need for accrual
- flexible paid sick time with no need for accrual
- 11 paid holidays
- other paid leaves, including up to 12 weeks of parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
