Academic Coordinator/Alternate Program Manager

Ascensus Global•JBLM - Tacoma, WA

11h•Onsite

About The Position

Ascensus Global, Inc. is seeking an Academic Coordinator/Alternate Program Manager to support a country-wide language training government contract. The role combines academic coordination responsibilities with temporary operational coverage as Alternate Program Manager when the Program Manager is on approved leave or temporarily absent. The position is located at the JBLM Language and Culture Center in JBLM, Washington, and requires availability Monday through Friday, 7:30 AM to 4:30 PM, except federal holidays or government-facility administrative closures. Personnel must possess and maintain a favorably adjudicated National Agency Check with Inquiries (NACI) investigation as a condition of employment. The Academic Coordinator mentors and coaches language instructors, develops and maintains curriculum and instructional resources, supports instructional design and assessment, manages instructional content in LMS and SharePoint, and monitors team performance and course quality. The role also develops an annual 40-hour mandatory instructor training and prepares academic reports covering classroom activities, instructional quality, student feedback, and instructor performance. When acting as Alternate Program Manager during the Program Manager’s approved leave or temporary absence, the Academic Coordinator oversees day-to-day contract operations, coordinates task orders and instructor assignments, serves as the primary customer and company leadership contact for operational matters, and monitors contract performance to support compliance and uninterrupted language training delivery. Ascensus Global, Inc. (formerly MultiLingual Solutions, Inc.) is a Service-Disabled Veteran-Owned Small Business providing language services, foreign language and cultural training, and analysis support. The company serves more than 40 U.S. military and intelligence customers and over 2,000 civilian government, commercial, and nonprofit organizations. It holds ISO 9001:2015 and 17100:2015 certifications and provides services in more than 100 languages.

Requirements

A master’s degree in (Applied) Linguistics, Second Language Acquisition, Cultural Anthropology, Cross-cultural Communication, Instructional Design, or a related field; alternatively, a bachelor’s degree in Foreign Language with a teaching concentration, Applied Linguistics, Second Language Acquisition, Cultural Anthropology, Cross-cultural Communication, or Instructional Design, plus five years of adult education experience.
At least five years of demonstrated managerial experience dealing with personnel and program/project management.
Familiarity with adult education as it relates to Military Servicemembers and broad knowledge of military vernacular, customs, and courtesies.
Strong verbal and written communication skills.
At least 10 years of military experience or experience directly supporting the military.
At least three years of demonstrated experience as a teacher trainer in SLA methodology or English as a Second/Foreign Language (ESL/EFL) methodology.
Experience as a personnel manager or teacher mentor.
Possess and maintain a favorably adjudicated National Agency Check with Inquiries (NACI) investigation as a condition of employment.
Availability Monday through Friday, 7:30 AM to 4:30 PM, except federal holidays or when the government facility is closed for administrative reasons.
Work at the JBLM Language and Culture Center in JBLM, Washington.

Nice To Haves

Command Language Program Manager experience.
Military Linguist experience.
Military Language Instructor experience.

Responsibilities

Mentor, coach, and guide language instructors on instructional methods, classroom engagement, and best practices aligned with contract requirements.
Design, develop, revise, and maintain curriculum materials, lesson plans, course modules, and instructional resources for adult language learners and contract objectives.
Design, develop, and implement a 40-hour annual mandatory instructor training.
Conduct instructional design and curriculum-improvement activities, including needs analysis, defining learning objectives, structuring course materials, supporting assessments, planning implementation, and evaluating instructional effectiveness.
Manage LMS- and SharePoint-based instructional content, organize materials by language and proficiency level, and coordinate with technical support to maintain system availability.
Plan and assign work, monitor and assist with team member performance reviews, and train team members in response to identified performance shortfalls.
Author or co-author training materials and substantially revise existing lesson plans or course content as needed.
Prepare academic reports on classroom activities, instructional quality, student feedback, and instructor performance, including program-specific submissions and data-driven analysis.
Ensure quality control of course delivery.
During the Program Manager’s approved leave or temporary absence, oversee day-to-day contract operations and ensure continuity of services, compliance with contract requirements, and timely execution of scheduled language training.
Coordinate language-instruction task orders, manage instructor availability, and assign or reassign instructors to meet course schedules.
During the Program Manager’s approved leave or temporary absence, serve as the primary point of contact for the customer and company leadership on operational matters, addressing time-sensitive issues and escalating concerns as appropriate.
Monitor contract performance, address operational and staffing issues, and ensure quality control and uninterrupted language-training delivery while serving as Alternate Program Manager.