Academic Coach

Commonwealth of Massachusetts•Haverhill, MA

19h•$65,370 - $70,427•Hybrid

About The Position

Northern Essex Community College (NECC) serves more than 5,000 students annually across its campuses in Haverhill and Lawrence, Massachusetts. Recognized as one of the 2026 Most Promising Places to Work in Community Colleges by NISOD, NECC's success is driven by a mission-centered culture and a highly engaged workforce. As the first federally designated Hispanic-Serving Institution in New England, NECC remains committed to fostering a diverse, equitable, and inclusive workplace that reflects and supports the communities it serves. Rooted in the Merrimack Valley, NECC plays a vital role in strengthening the region through workforce development, expanded access to affordable higher education, increased degree attainment, and strong partnerships with businesses. NECC employees are united by a shared commitment expanding access to educational opportunities, supporting students in completing their academic journey in a timely and equitable manner, and preparing graduates for long-term success in the workforce. The college invests in its people through ongoing professional development opportunities, collaborative leadership, and a supportive work environment.

Requirements

Bachelor's degree with at least two (2) years of experience as an Academic Success Coach or related experience
Familiarity with a learning management system such as Brightspace
Familiarity with a customer relationships management (CRM) systems such as Navigate
Experience working with diverse student population including post-traditional and first-generations students
Knowledge of Microsoft Office applications
Experience teaching learning strategies
Experience with online courses (in order to help students with accessing courses and developing strategies for online courses)
Experience working with an inter-disciplinary team within student affairs

Nice To Haves

Experience in a higher education environment
Bilingual (Spanish/English)
Experience working with and supporting a culturally diverse population

Responsibilities

Provide holistic academic and non-academic related supports to students, primarily post-traditional students.
Develop a student/coach relationship to assigned caseload of students; build student motivation and self-confidence, provide study skills strategies, equip students with soft skills, including the ability to communicate with faculty, provide students with information regarding academic and other appropriate on-campus resources.
Encourage students to be self-reflective about the learning process.
Monitor progress of academic success coaching students, maintain records of individual coaching sessions, utilize EAB Navigate system to monitor academic performance, provide outreach and respond to academic alerts, and create data reports as requested.
Under the supervision of the Executive Director for Student Success Services, assist in the continued development of academic success coaching services and in planning and implementing the delivery of related services as part of the holistic student support experience.
Work in close collaboration with faculty, academic departments, student success services staff, and staff college-wide to deliver individualized academic success coaching support for student.
Assist in managing and supporting student employees; communicate with students, manage student access and provide reports.
Assist in the collection of data and reporting, and with other office-related duties as needed.
Collaborate college-wide to promote student success.
Participate in enrollment activities inducing but not limited to orientation or registration events as appropriate.
Support and assist in meeting various grant-funded program objectives.
Participate in professional development activities.
Perform other duties as assigned by supervisor.