Academic and Transfer Counselor

Springfield Technical Community College•Springfield, MO

15h•Onsite

About The Position

Springfield Technical Community College (STCC) is seeking an Academic and Transfer Counselor to work in the Academic Advising & Transfer Center. This is a collaborative role reporting to the Assistant Dean of Student Support, working closely with advisors in various support programs. The position focuses on providing holistic student support for registration, retention, student success, transfer, and completion. The counselor will offer individualized, proactive academic, career, and transfer counseling to assigned students.

Requirements

Master's degree in Student Affairs, Education, Counseling, Psychology or closely related field; or possess an equivalent combination of education, training, and experience.
3-5 years of experience and/or training involving college admissions, academic advising, career development, and program/project management.
Strong analytical skills and the ability to assess and negotiate complex, highly sensitive situations.
Ability to build rapport and maintain effective, collaborative working relationships with students, internal and external colleagues, and community partners.
Strong written and oral communication, interpersonal, time-management, prioritization, customer service, and organizational skills.
Demonstrated experience providing advising/coaching in an educational setting.
Ability to maintain confidentiality and adhere to FERPA regulations.
Ability to work well with a diverse group of individuals, including traditionally underrepresented or under-served, first-generation, low-socioeconomic, or non-traditional populations.
Must be team-oriented and detail-oriented.
Commitment to providing excellent customer service in-person and in the virtual environment.

Nice To Haves

Experience working with and supporting a culturally diverse population in a community college.
Ellucian Student Information Systems experience.
Bilingual or Bicultural (Spanish and English).

Responsibilities

Provide advising and holistic wraparound support for an assigned caseload of a minimum of 300 students, covering course registration, graduation requirements, transferability, and major/degree program requirements and planning. This caseload may exceed minimums during peak registration periods.
Offer guidance and support for major/career pathway exploration to help students clarify interests, skills, and academic goals, mapping them to an academic plan and educational/career pathway.
Share information on college programs, student support services, financial assistance, and make referrals to campus supports as needed.
Engage in regular, proactive communication and ongoing outreach to students via phone, text, e-mail, and one-on-one contact.
Address early alerts and offer referrals to support and resources.
Serve as a liaison to assigned programs to stay current on requirements and career pathways, relaying this information to students and the advising team.
Maintain files and records of the assigned caseload to track enrollment, retention, and graduation/transfer.
Discuss transfer opportunities and assist in developing a transfer plan, staying current on transfer agreements and pathways.
Participate in enrollment service events and initiatives aimed at promoting the use of college-wide systems and processes such as registration, billing/payments, financial aid status, and academic status.
Participate in enrollment services, events, and outreach initiatives including new student orientation and onboarding, and welcome events.
Provide advising, course registration, and support during peak registration periods.
Work cross-functionally with other teams, build customer relationships, and undertake other special projects as necessary.
Participate in department, division, and college-wide meetings, as well as committees and professional development opportunities as assigned.
Perform other duties and responsibilities as assigned that do not alter the basic level of the position.