Academic and Transfer Counselor (Part-Time Seasonal) Multiple positions

Springfield Technical Community College•Springfield, MO

21h•Onsite

About The Position

Springfield Technical Community College (STCC) is seeking Academic and Transfer Counselors for part-time, seasonal positions within the Academic Advising & Transfer Center. These roles are crucial for supporting student success, registration, retention, transfer, and completion. The counselors will work collaboratively with faculty, professional advisors, and support program staff to provide individualized, holistic, and proactive academic, career, and transfer counseling. The position emphasizes a flexible delivery model, offering drop-in and group advising services during peak demand periods. Counselors will also liaise with enrollment services, including admissions, testing, financial services, the student success center, and disability services.

Requirements

Master's degree in Student Affairs, Education, Counseling, Psychology or closely related field; or possess an equivalent combination of education, training, and experience.
3-5 years of experience and/or training involving college admissions, academic advising, career development, and program/project management.
Strong analytical skills and the ability to assess and negotiate complex, highly sensitive situations.
Ability to build rapport and maintain effective, collaborative working relationships with students, internal and external colleagues, and community partners.
Possess strong written and oral communication, interpersonal, time-management, prioritization, customer service and organizational skills.
Demonstrated experience providing advising/coaching in an educational setting.
Ability to maintain confidentiality and adhere to FERPA regulations.
Ability to work well with a diverse group of individuals, traditionally underrepresented or under-served, first-generation, low-socioeconomic, or non-traditional populations.
Must be team oriented and detail oriented.
Commitment to providing excellent customer service in-person and in the virtual environment.
All candidates must have legal authorization to work in the United States.
Springfield Technical Community College is not sponsoring H1B Visa.

Nice To Haves

Experience working with and supporting a culturally diverse population in a community college.
Ellucian Student Information Systems experience.
Bilingual or Bicultural (Spanish and English).

Responsibilities

Providing support during peak advising and course registration periods.
Offering guidance and support for major/career pathway exploration to clarify student interests, skills, and academic goals, mapped to an academic plan and educational/career pathway.
Sharing information on college programs, student support services, financial assistance, and making referrals to campus supports as needed.
Engaging in regular, proactive communication and ongoing outreach via phone, text, e-mail, chat, and one-on-one contact to students.
Addressing early alerts and offering referrals to support and resources.
Remaining current on academic program requirements and career pathways, and relaying this information to students.
Maintaining files and records of assigned students to track enrollment, retention, and graduation/transfer.
Participating in enrollment service events and initiatives aimed at promoting the use of college-wide systems and processes such as registration, billing/payments, financial aid status, and academic status.
Participating in enrollment services, events, and outreach initiatives including new student orientation and onboarding, welcome events, etc.
Working cross-functionally with other teams, building customer relationships, and other special projects, as necessary.
Participating in department, division, and college-wide meetings as well as committees and professional development opportunities as assigned.
Collaborating with colleagues from across the college to ensure a thorough understanding of resources available to students and making referrals accordingly.
Maintaining professional knowledge of all enrollment-based functions and providing information to students about various enrollment information, including but not limited to Admissions, Testing, Financial Aid, Student Accounts, and Transfer.
Attending and participating in in-person trainings before the start of each high demand advising season.
Performing other duties and responsibilities as assigned, which do not alter the basic level of the position.