Academic Advisor

Kentucky Community and Technical College System • Florence, KY

8d • Hybrid

About The Position

The Advisor II independently manages a student caseload, develops individualized success plans, utilizes proactive outreach and intervention strategies, and collaborates with campus partners to support student persistence and completion. This position serves as a key resource for students navigating academic, personal, and institutional barriers.

Requirements

• Bachelors degree or equivalent and 2-4 years of relevant experience
• Ability to guide students through academic planning and institutional processes while helping them understand requirements, policies, and next steps toward their educational goals.
• Excellent interpersonal skills with the ability to communicate complex academic information clearly and professionally to students, faculty, staff, and external partners.
• Commitment to supporting student success through proactive guidance, clear communication, and timely follow-up.
• Ability to support students through multiple advising formats, including individual appointments, group sessions, and outreach initiatives designed to promote student progression and success.
• Maintain accurate advising notes and documentation in institutional systems using established procedures.
• Detail-oriented, self-motivated, ability to work independently and adapt seamlessly to fast-paced, dynamic environments.
• Skilled in engaging and supporting students from different cultural and socioeconomic backgrounds.
• Excellent verbal and written communication skills.
• Proven ability to manage multiple priorities effectively and meet tight deadlines.
• Proficient in Microsoft Office (Excel, Forms, Outlook, Teams, SharePoint, Word)

Nice To Haves

• Experience in student-facing roles in higher education, preferably a community college environment.
• Experience assisting students with academic planning, program exploration, or transfer pathways.
• Familiarity with student information systems and advising technologies (e.g., PeopleSoft, CRM systems, appointment scheduling platforms).
• Previous experience in a community college setting

Responsibilities

• Manage an assigned caseload of students and provide individualized advising and support.
• Assist students with educational planning, course selection, transfer opportunities, and career exploration.
• Develop student success plans designed to support persistence, retention, and completion.
• Monitor student progress and identify potential barriers to success.
• Maintain accurate and confidential student records.
• Utilize early alert systems and student success technologies to identify students needing intervention.
• Conduct proactive outreach to students experiencing academic, financial, or personal challenges.
• Coordinate referrals and follow-up services to ensure students receive appropriate support.
• Implement intervention strategies designed to improve retention and persistence outcomes.
• Monitor effectiveness of outreach and intervention efforts.
• Serve as a liaison between students, faculty, academic divisions, and student support services.
• Participate in enrollment, retention, and student success initiatives.
• Assist with development and implementation of communication and outreach plans.
• Support assessment activities and recommend opportunities for process improvement.
• Participate in professional development and special projects and performs other duties as assigned.

Benefits

• Exceptional health care, vision, and dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level