Academic Advisor

Youngstown State University•Youngstown, OH

11d•Onsite

About The Position

Provides academic advisement for undergraduate students and ensures the daily operation of services related to assigned programs, initiatives, or objectives. Works under general supervision and may make procedural decisions that do not contravene policy, while determining the sequence of work within departmental or divisional guidelines. College-specific duties may vary according to programmatic and operational requirements. The position is based in Youngstown and typically works Monday through Friday. It reports to Departmental Leadership and may supervise student employees.

Requirements

Bachelor's degree.
At least one year of experience in academic advising or a related position.
Knowledge of university policies and procedures, office practices and procedures, department or division goals and policies, workplace safety practices, English grammar and spelling, records management, office management, and project management.
Skill in using office equipment, typing, data entry, computers, and software or programs applicable to the assigned department or division.
Ability to resolve problems involving multiple variables in a familiar context; define problems, collect data, establish facts, and draw valid conclusions.
Ability to determine material and equipment needs, interpret written and verbal communications, prepare accurate documentation, and maintain records according to established procedures.
Ability to interact effectively with staff and the public, prioritize and transition among tasks, work independently and collaboratively, and maintain effective working relationships.
Position is not eligible for sponsorship.

Nice To Haves

Master's degree.
Knowledge of advising best practices.
Excellent written and oral communication skills, especially listening skills.
Knowledge of related university academic policies and procedures.

Responsibilities

Interpret placement assessments and help students clarify academic and career goals.
Create individualized academic plans, explain program requirements, and guide students through course selection, scheduling, and registration.
Assist in resolving individual academic issues and issues affecting degree progress or academic and career objectives.
Advise students on academic program changes and progress toward degree completion.
Monitor and respond to early alerts in CRM Advise, conduct proactive student outreach, and make appropriate referrals.
Review evaluated transcripts to determine the applicability of transfer credit to YSU and initiate credit evaluations when appropriate.
Interpret and communicate university and college policies and procedures, including those concerning withdrawal, probation, suspension, dismissal, and reinstatement.
Maintain up-to-date knowledge of relevant regulations and policies, including FERPA, and consult colleagues to promote consistent interpretation.
Maintain student files, records, and data in accordance with federal, state, and university regulations.
Collaborate within the unit and across colleges and divisions to support advising, orientation, recruiting, career service, and retention programs and activities.
Complete university-provided training and participate in appropriate external professional development.
Serve on campus committees and represent the advising unit at functions.
Maintain comprehensive awareness of Penguin Pass functions relevant to advising and student academic planning.
Conduct graduation evaluations and final degree audits to verify completion of institutional and program requirements.
Train new hires and perform other duties assigned or required within the classification's level of responsibility.