Academic Advisor- Douglas

Georgia Department of Revenue•Douglasville, GA

5d•Onsite

About The Position

The Academic Advisor (identified in the job summary as Advising Coach) delivers academic advisement, information, and services to technical college students. The role advises students on academic requirements and course selection, helps develop personalized education plans, explains institutional policies and procedures, reviews placement scores and prerequisites, interprets degree audits, and supports students in meeting program graduation requirements. It monitors registration, recommends solutions to academic difficulties, maintains accurate electronic interaction records, documents student contact in the TargetX retention model, and refers students to appropriate specialized staff when needed. The advisor coordinates student communications about advising, retention, the academic calendar, and related matters, including mass email, text, and phone outreach for recruitment and registration initiatives. The position collaborates with departments and faculty, supports enrollment and student progression activities, stays current on institutional and regulatory information, participates in professional development and retention programs, and helps develop advising presentations and materials. It also contributes to planning and evaluating the academic advisement program and completes administrative reports and other assigned duties. The position is based mainly on a specific campus, with possible responsibilities across multiple campuses. Some advertising duties may be performed virtually. The role operates in a professional office environment using standard office equipment and technologies. Occasional travel to other campuses may be required; overnight travel is generally not required except in rare instances for professional development conferences, travel, or meetings.

Requirements

Bachelor’s degree in a related field and two years of related work experience; experience may substitute for the degree on a year-for-year basis.
Proficiency using Banner, Degree Works, other student graduation progression software, and TargetX (Engage).
Effective verbal and written communication, including the ability to provide guidance face-to-face and virtually through teleconferencing or communication platforms.
Interpersonal skills.
Knowledge of college program completion requirements.
Knowledge of college services and their impact on student registration, progress, financial aid, and program completion.
Understanding of FERPA restrictions and appropriate student guidance in compliance with privacy laws and restrictions.
Ethical practice, customer service, and attention to detail.

Nice To Haves

Two or more years of experience in academic advising or related direct student support at a postsecondary institution.
Experience with a student information system such as Banner, Degree Works, or another student advisement information system.
Master’s degree in a related field.

Responsibilities

Advise students on academic requirements and course selection, including developing personalized education plans and explaining institutional policies and procedures.
Review and interpret placement and standardized test scores, course prerequisites, degree audits, and program graduation requirements.
Monitor student registration, recommend solutions to academic difficulties, maintain accurate electronic records of student interactions, and advocate for students when appropriate.
Refer students to specialized staff for financial aid, career advisement, admissions, business office, tutoring, and other needs.
Document student contact accurately in the TargetX retention model.
Coordinate communications to students regarding advising, retention, the academic calendar, and related matters, including mass email, text, and phone outreach for recruitment and registration initiatives.
Collaborate with departments and faculty and participate in recruitment and enrollment-growth events and initiatives.
Stay informed about admissions requirements, programs, course changes, deadlines, costs, facilities, college-wide initiatives, transfer requirements, and state and federal mandates.
Participate in professional development, including professional organization memberships, completing one micro-credential each fiscal year, conferences, workshops, and training.
Participate in institutional student development and retention programs and serve as a resource for faculty and staff.
Collaborate with divisions to develop advising presentations and materials for individual and group sessions.
Participate in planning, implementation, and evaluation of academic advisement program goals and objectives; develop advising materials and presentations and complete assigned administrative reports.
Perform other duties as assigned.