Academic Advisor Senior

Arizona State University

2d•$51,500 - $59,000•Onsite

About The Position

Academic Success Advisors play an important role in supporting undergraduate and graduate students from their first semester through graduation—and celebrating the milestones along the way. As part of the Ira A. Fulton Schools of Engineering (FSE), you will join a collaborative community committed to student success, retention, and degree completion. FSE values cultural and intellectual variations and strives to create a welcoming and inclusive environment where students of all backgrounds, abilities, experiences, and perspectives can thrive. In this role, you will build meaningful relationships with students, help them navigate academic requirements and university resources, and empower them to make informed decisions about their education and future. You will connect with students in person and through phone, Zoom, and email appointments, while using Salesforce case-management strategies to provide timely, coordinated, and personalized support. Beyond traditional academic advising, you will help students engage in the experiences that make an engineering education at ASU unique. Through the Fulton Difference, you will connect students with opportunities to explore their interests, strengthen their skills, and prepare for success at ASU and beyond.

Requirements

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Experience in college level academic advising, including both online and campus-based students.
Experience in working with student populations.
Experience in working in a fast paced and high-volume advising unit.
Experience in using student information computer systems and degree audits (i.e., PeopleSoft, DARS, iPOS).
Experience implementing and adhering to university and program policies and procedures; and/or experience with student recruitment and retention.
Experience in thinking critically to problem solve independently and as part of a group.
Demonstrated knowledge of current issues and theories in public and higher education and college advising.
Evidence of technology skills in systems such as Google Suite, Peoplesoft, Microsoft Office applications (Excel, Outlook, Teams, Word), Slack, Salesforce, etc.
Experience in using database programs (Analytics, Salesforce).
Experience in assisting or coordinating with special events.
Experience in developing and maintaining effective professional working relationships.
Evidence of effective communication skills with a strong focus on collaboration and a high level of customer service.

Nice To Haves

Evidence of a master’s degree in higher education or related area.

Responsibilities

Provide individual and group academic advising to campus-based undergraduate and graduate students that supports academic success, engagement as an FSE student, and timely progress to graduation.
Support students to resolve challenges by having current knowledge and making appropriate referrals to ASU services including, but not limited to, Student Health, ASU Counseling Services and the Fulton Career Center.
Work closely with students to identify academic options such as: degree programs, extracurricular activities, study abroad programs, research opportunities, or internships that align with academic and career goals.
Provide administrative support related to student enrollment, registration, orientation, retention and degree completion while maintaining comprehensive and accurate student records using a variety of software and data sources.
Organize and participate in ASU and FSE initiatives and efforts aimed at recruiting, engaging and retaining FSE students.
Consult with program chairs, faculty, colleagues and students to support FSE students to proceed efficiently through their curriculum and navigate setbacks.
Mentor other advisors or student leaders.
Take ownership of major projects, as assigned by leadership.
Proactively monitors student academic performance; addresses, responds to, and works to resolve student concerns, questions, or issues.
Acts as key contributor within advising team to ensure ongoing satisfaction for students with their program and degree progress, provides follow up to ensure satisfaction with and effectiveness of services by utilizing a variety of university data and programmatic direction to promote student academic success.
Escalates/redirects urgent or conflicting requests after attempting resolution. May seek to resolve complex issues and takes the lead on projects built around student support.