Academic Success Advisor or Senior Academic Success Advisor

UMass Amherst•Amherst, NY

8h•Hybrid

About The Position

This school-level position, under the general supervision of the Director of Advising and Academic Success in the School of Public Health & Health Sciences (SPHHS), provides comprehensive advising for university undeclared and exploratory track students. It implements and coordinates programs and services to promote the academic success of undergraduate at-risk students, works closely with departmental advisors with an emphasis on first-year and at-risk students, and provides 4+1 advising for undergraduate students moving into graduate study. The role is responsive to the needs of a large and diverse student population.

Requirements

Excellent oral, written, and interpersonal communication skills.
Demonstrated ability to work collaboratively in a large, fast-paced, and culturally diverse environment.
Ability to maintain confidentiality and appropriately manage sensitive student information.
Demonstrated ability to independently manage multiple priorities and meet deadlines in a fast-paced environment.
Bachelor's degree.
Three (3) years of professional experience in academic advising, counseling, student support, higher education administration, or related student-facing roles (Senior role only).
Demonstrated experience supporting students experiencing academic difficulty or navigating complex academic situations (Senior role only).

Nice To Haves

Demonstrated ability to identify students in need of additional support and provide effective intervention, referral, and follow-up services.
Experience working with diverse student populations in a higher education setting.
Familiarity with university advising systems, student success initiatives, and academic support services.

Responsibilities

Provide comprehensive academic advising to incoming first-year, transfer, undeclared, exploratory track, and continuing undergraduate students across SPHHS programs.
Assist students with academic planning, registration, interpretation of major and university requirements, major exploration, course selection, goal setting, and academic recovery planning.
Collaborate with departmental advisors, campus partners, and SPHHS leadership to support advising initiatives, student engagement activities, recruitment programs, and student success efforts.
Co-plan and implement recruitment and transition programs, including Open Houses, Destination Days, and New Student Orientation.
Respond to parent and family inquiries in accordance with FERPA regulations.
Maintain current knowledge of university policies, procedures, and initiatives affecting advising and student success.
Facilitate referrals and coordinate support for students through campus resources, including the Center for Counseling and Psychological Health (CCPH), Disability Services, Learning Resource Center, Registrar's Office, Dean of Students Office, and other support services.
Contribute to an inclusive, collaborative, and student-centered environment that promotes diversity, equity, inclusion, and belonging.
Collaborate with the Assistant Dean of Academic Success and Career Planning and the Director of Advising and Academic Success on program administration and student success initiatives.
Guide prospective and current students interested in SPHHS 4+1 accelerated master's degree programs (Senior role only).
Conduct targeted outreach and provide support for students experiencing academic difficulty, including those on Academic Warning, Academic Probation, or returning from Suspension (Senior role only).
Develop and implement proactive intervention strategies that support student retention, persistence, and academic success (Senior role only).
Create and maintain advising resources that assist students with academic planning, decision-making, and career exploration (Senior role only).
Participate in departmental, school, and university initiatives as assigned.
Perform other duties as assigned.