Academic Advisor for Online Programs

Utah Tech University•St. George 84770, UT

2h•$47,750 - $47,750•Onsite

About The Position

Reporting to Utah Tech One-Stop and in collaboration with Program Directors, College Deans, and Academic Advisement, the Academic Advisor for Online Programs assists in the recruitment, program matriculation, academic advising, and general learner support activities associated with select online programs. Provides a concierge-like service in supporting new and current students throughout their online program experience.

Requirements

Bachelor’s degree in a related field required; Master’s degree preferred.
At least two years’ experience in high-volume customer service required.
Proven ability in using Microsoft Word and Excel, databases, and cloud applications.
Experience with student information systems (SIS), customer relationship management (CRM), and other information systems required; experience with Banner, Element 451, and EAB Navigate preferred.
Excellent oral and written communication skills.
Strong organizational and interpersonal skills.
Ability to build rapport with prospective and existing students.

Responsibilities

Serve as the principal and initial source of information regarding assigned online programs for prospective and current students.
Assist students through the inquiry, registration, program matriculation, and graduation process for select online programs.
Liaise with students and support agencies to aid in the success of the student.
Research individual student records, verify data, and troubleshoot issues using institutional student information and customer relationship management systems.
Strategically plan degree pathways with students from all backgrounds and experience.
Prepare and report on enrollment, processes, graduation, and outcomes as defined by supervisor and academic department program liaison.
Attend professional development opportunities for advisement and the college; serve on various university committees.
Coordinate with the Registrar’s Office and other higher education institutions to help students navigate the transfer process and the successful articulation of courses.
Compose personalized communications to students while utilizing template components and incorporating current marketing messages.
Provide feedback, recommendations, and ideas for improving the overall online student experience.
Support projects and initiatives as assigned.