ABA Therapy Case Coordinator – Scheduling & Client Services

BruntWork

1d•Remote

About The Position

We are seeking a highly organized and compassionate ABA Therapy Case Coordinator to manage scheduling and service coordination for children receiving Applied Behavior Analysis (ABA) therapy. The coordinator serves as the primary point of contact for families, Behavior Technicians (BTs), clinical supervisors, and administrative teams, supporting consistent service delivery, effective communication, and accurate documentation. The role involves managing a high-volume caseload, resolving scheduling challenges, and meeting performance targets in a fast-paced healthcare environment. The schedule is Monday through Friday, 9:00 AM–5:30 PM EST, for 40 working hours per week. The posting describes the position as permanent work from home and as an independent contractor role. The hourly pay rate will be established based on performance in the application process.

Requirements

Preferred 1–2 years of experience in healthcare, ABA therapy, case management, social services, or a related field.
Experience coordinating schedules and managing a high-volume client caseload.
Strong organizational, multitasking, problem-solving, and time-management skills.
Excellent written and verbal communication skills, with an empathetic approach to family interactions.
Close attention to detail and the ability to manage competing priorities in a fast-paced environment.
Proficiency in Microsoft Word, Excel, and Outlook.
Understanding of HIPAA and patient confidentiality.
CV must be submitted in English.

Nice To Haves

Familiarity with scheduling platforms, case management systems, or healthcare software.
Experience in ABA therapy, pediatric healthcare, behavioral health, or KPI-driven environments.

Responsibilities

Manage approximately 65 or more active client cases, monitor service hours, and identify service gaps.
Develop and maintain therapy schedules, assign Behavior Technicians, and coordinate staffing coverage.
Resolve scheduling conflicts, cancellations, and coverage gaps to minimize service disruptions.
Communicate professionally and empathetically with families regarding schedules, service updates, and concerns.
Maintain accurate client records, scheduling details, service authorizations, and compliance documentation.
Monitor authorization expiration dates and coordinate timely renewals.
Collaborate with clinical supervisors, Behavior Technicians, and operations teams to ensure continuity of care.
Support new staff assignments, escalate urgent concerns, and contribute to process improvements.
Meet established KPIs for caseload management, scheduling efficiency, staffing coverage, cancellation reduction, family response times, and documentation accuracy.