ABA Scheduling Assistant

Behavioral Health Works

5h

About The Position

The Scheduling Assistant provides administrative and communication support to the Scheduling team by assisting with day-to-day scheduling operations. This role helps ensure timely communication with employees, clients, and internal teams while supporting Scheduling Coordinators with schedule updates, coverage needs, and other scheduling-related tasks. Success in this role requires strong organization, attention to detail, excellent customer service, and the ability to manage multiple priorities in a fast-paced environment. If you thrive in a fast-paced environment, love connecting with people over the phone, and have a knack for keeping things organized, this position is perfect for you!

Requirements

• High school diploma or equivalent required.
• At least one year of experience in administrative support or customer service within a healthcare, behavioral health, or related setting that required high-volume communication.
• Must be comfortable making phone calls
• Ability to communicate effectively through phone, email, chat, and text with strong verbal and written communication skills.
• Strong organizational, time management, and communication skills.
• Ability to multitask, maintain confidentiality, and work independently while collaborating with a team.
• Proficiency with Microsoft Office and/or Google Workspace.

Responsibilities

• Support Scheduling Coordinators with daily scheduling activities and administrative tasks.
• Respond to phone calls, emails, chats, and text messages related to scheduling.
• Communicate schedule changes, cancellations, and coverage updates to employees and internal teams.
• Document scheduling communications accurately and maintain up-to-date scheduling information.
• Assist with employee availability, coverage requests, and scheduling follow-up.
• Deliver professional customer service while maintaining confidentiality and following established scheduling procedures.

Benefits

• Flexible schedules
• Health, Dental, Chiropractic, and Vision Insurance
• Critical Illness, Voluntary Life, Accident, Hospital Confinement, & Basic Life insurance
• 401(k)
• Pet Insurance Discounts
• Paid Time Off
• Company Paid Holidays (6 fixed, 3 floating)
• Professional Development Assistance
• Referral Program
• Tuition Reduction for Partnered Universities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED