ABA Scheduler

Burnett Therapeutic Services • Remote, US,

14d • $20 - $24 • Onsite

About The Position

Burnett Therapeutic Services is seeking an experienced, proactive ABA Scheduler to lead scheduling across its behavioral health programs. The Scheduler manages daily scheduling needs, assessment scheduling, conflicts, and longer-term scheduling solutions for clients and staff. The role works closely with parents, Behavior Technicians, BCBAs, Supervisors, trainers, and recruitment and onboarding teams to match newly hired staff with clients and ensure services are coordinated. The ideal candidate is a strong communicator and team-oriented leader who thrives in a fast-paced environment, takes initiative to improve processes, and provides excellent customer service to internal teams and client families.

This is an in-office, full-time position with a stated schedule of 9:00 a.m. to 5:30 p.m. Pacific Time. During heavy work periods, staff may be asked to work after hours, and the candidate must be able to work in the Pacific time zone. Compensation is $20–$24 per hour, based on experience.

Burnett Therapeutic Services is a privately owned behavioral and mental health care agency based in Napa, California. Founded in 2015, it serves children and families across multiple counties through behavior therapy, family support, and skill-building programs. The company describes its culture as compassionate, respectful, diverse, and inclusive, and offers mentorship, training, and growth opportunities.

Requirements

• At least 2 years of experience in scheduling or clinic operations.
• Excellent verbal and written communication skills and strong phone and email etiquette.
• Comfort and ability to speak directly with parents and staff.
• Strong time-management and multitasking skills, including managing overlapping needs and rerouting multiple staff simultaneously.
• Strong problem-solving and decision-making skills under pressure.
• Proficiency with Google Workspace (Docs, Sheets, and Gmail) and/or Microsoft Excel.
• Highly organized, reliable, and detail-oriented.
• Dependable, professional, collaborative, proactive, solutions-driven, and customer-service-oriented.
• High school diploma or equivalent.
• Willingness to learn, grow, and contribute to a team-oriented culture.
• Ability to work in the Pacific time zone.

Nice To Haves

• Scheduling or clinic operations experience in ABA, autism services, or healthcare.
• Prior recruiting experience in an ABA or mental health agency or healthcare setting.

Responsibilities

• Lead day-to-day scheduling operations, including real-time adjustments for cancellations, staff changes, and client needs.
• Schedule in-clinic assessments.
• Communicate professionally with parents, technicians, clinical supervisors, and internal departments.
• Identify and implement scheduling strategies or tools to streamline operations.
• Collaborate with recruitment and onboarding teams to match new hires with upcoming client sessions.
• Coordinate overlaps, training schedules, and permanent caseloads as a liaison between clients, BCBAs, Supervisors, and staff.
• Notify staff and families promptly and courteously about schedule updates and reroutes.
• Track and manage client and technician availability to align with service needs.
• Resolve last-minute changes with immediate solutions and minimal disruption to services.
• Assist with staff interviews or operations projects as needed.
• Monitor session cancellations and follow company policies for make-ups and documentation.
• Maintain accurate schedule and availability records and systems.
• Attend internal meetings and trainings, representing Burnett Therapeutic Services professionally and warmly.

Benefits

• Shadowing opportunities and hands-on mentorship.
• Supervision hours and internship support for people pursuing BCBA, LMFT, or LCSW credentials.
• Medical, dental, and vision insurance for employees working 30 or more hours per week.
• 401(k) retirement plan for employees who accrue 1,000 hours of service within 12 months.
• Aflac supplemental insurance options for employees working 30 or more hours per week.
• LifeCare Employee Assistance Program with confidential counseling, referrals, and wellness resources.
• LifeMart Employee Discount Program with savings on purchases and services.
• Tuition and scholarship discounts with partner universities.
• Mentorship, training, and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED