A320 Customer Acceptance and Delivery Manager (CADM)

Airbus•Mobile, AL

3d•Onsite

About The Position

Airbus Americas, Inc is looking for a Customer Acceptance and Delivery Manager (CADM) to join our team based in Mobile, AL. The Customer Acceptance and Delivery Manager (CADM), as the focal point for the customer, is accountable for the On-Time, On-Quality and satisfactory delivery of an aircraft to airline customers/lessors. CADM is the coordinator of the Customer Acceptance & Delivery Multi-Functional Team (CAD MFT) for industrial/technical topics, from FAL pre-assembly up to ToT / Ferry Flight, manages the risks (technical, industrial, certification, definition, planning aspects) to protect the deliveries.

Requirements

Required Bachelor's Degree or equivalent aeronautical technical experience
8 years combined aeronautical and customer focused product support experience
Prior experience in aircraft production/ aircraft delivery environment
Required Aircraft technical knowledge
Ability to communicate in English efficiently and effectively.
Knowledge / application of company rules / policies pertaining to the use of social media.

Nice To Haves

A&P License
CAM, DTM, CAQM or similar prior experience in aircraft production/ aircraft delivery environment
Aircraft manufacturing processes, aircraft definition & configuration, airline operations, certification, and airworthiness.

Responsibilities

Leader of CAD MFT (Customer Acceptance and Delivery Multi Functional Team)
CADM acts as the single POC for the customer along the CAD process in the scope of aircraft deliveries to ensure On-Time, On-Quality, and Customer satisfaction.
CADM manages the Communication Loop within the core MFT (Customer Aircraft Quality Manager, Delivery Transaction Manager) to provide timely and accurate insight for any relevant Customer/Acceptance/Delivery blocking issue.
Liaise with CAM/CAQM to define the containment and corrective action plan for any such issue.
Shares, particularly in the case of commercial escalation needed, a strong & close relationship through CAD process with Delivery Transaction Manager (DTM)
As Fleet Manager, CADM maintains a relationship with airline customers and Global Account Management team for any aircraft fleet awareness.
For any major in-service issue, assess the impact on the upcoming aircraft in Plants or FAL of the related fleet.
Monitor the Industrial activities of the aircraft assembly: As technical/industrial focal point of the Customer, LFCM leads the Risk Management on A/C technical status & Industrial Planning from Pre-FAL to Ferry Flight.
Monitor the negotiation of complex technical/industrial topics, manage those items that need containment and/or a corrective action plan in order to prevent a delay to delivery milestones.
Manages any major event, non-conformity, deviation, and ground rework that may impact the deliveries, thus protecting Airbus interests.
CADM is accountable for the Go/NoGo decision at Hand-Over to Delivery, for aircraft acceptance to start the Delivery phase
Customer Communications: As the voice of the customer, Manages the communication along the CAD process (FAL, Flightline & Delivery) and shares the AIRBUS voice towards the customer for technical/industrial topics.
CADM has to manage a wide range of interactions with Airbus Functions within different organizations, and Suppliers
The CADM, with agreement from the Customer, defines the Customer Presentations Program for a given fleet, which is managed on each aircraft by the CAM team
Facilitates and protects the application of the recommendations/decisions made on behalf of the MFT, taking into account Customers expectations while protecting Airbus interests.
Manage the feedback loop using necessary information from CSIP responses after delivery, to mitigate repetitive items on subsequent aircraft, and thus to ensure continuous improvements in line with Customer expectations.
CADM communicates with top management of both Airbus and Customers.
Perform Aircraft Status Review Meetings (ASRM’s) with customers as needed
Manage Major Manufacturing Incident (MMI) notification to customer

Benefits

Competitive base salary
incentive compensation which may include profit sharing schemes
retirement savings plan
Employee Stock Ownership Plan (“ESOP”)
Paid time off including personal time
holidays
generous paid parental leave program
Comprehensive insurance coverage including medical (traditional and high-deductible health plans)
prescription
dental
vision
life
disability
Employee Assistance Plan (“EAP”)
other supplemental benefit coverages
Upskilling and development opportunities through our global Leadership University
unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path
opportunity to participate in accelerated development programmes
both national and international mobility