A/V Solutions Intern

RDV Corporation•Grand Rapids, MI

About The Position

We are seeking a motivated and detail-oriented Audio/Visual (AV) Intern to assist in the support, implementation, and maintenance of AV systems across our organization. This internship offers hands-on experience with industry-standard technologies and provides an opportunity to work alongside experienced AV professionals in a collaborative environment.

Requirements

Currently pursuing or recently obtained a degree in Information Technology, Computer Science, Audio-Visual Technology, or a related field.
Basic understanding of corporate audio-visual technologies and video conferencing platforms.
Strong interest in learning about AV systems, including Crestron, Zoom Rooms, and Microsoft Teams Rooms.
Excellent interpersonal, collaborative, verbal, and written communication abilities.
Humble, hungry, and people-smart, always prioritizing team success, striving for excellence, and fostering positive relationships.
Exceptional problem-solving and analytical capabilities, with an uncompromised commitment to the highest level of customer service and confidentiality in all aspects of job responsibilities.
Willingness to learn and take initiative in a fast-paced environment.

Responsibilities

Appropriately address and respond to inquiries and problems in a timely manner.
Work with RDV Corporation employees and executives in a pleasant, professional, confident, and confidential manner.
Always maintain the highest level of customer service and professionalism.
Understand and communicate complex technical ideas and structures to people with widely varying skills and interests.
Be available for support outside of regular business hours as needed.
Monitor and maintain AV equipment, ensuring functionality and readiness for meetings and events.
Maintain AV systems in meeting rooms and event spaces, including video conferencing tools such as Zoom Rooms and Microsoft Teams Rooms.
Provide first-level support for AV-related issues, escalating problems to appropriate staff as needed.
Maintain AV system documentation, including setup guides and troubleshooting procedures.
Participate in AV-related projects, contributing to planning, testing, and implementation phases.
Work closely with IT, Facilities, and Communications teams to ensure seamless AV operations.
Gain exposure to AV design principles, vendor coordination, and system integration best practices.