A/R - Collections Manager

PPC Partners Inc.•New Berlin, WI

25d•Onsite

About The Position

The Manager, Accounts Receivable oversees the company's billing, collections, and customer account management functions to ensure timely, accurate, and efficient revenue processing. This role leads the A/R team, setting clear expectations, delegating responsibilities, and implementing process improvements that enhance customer service and collection performance. The position ensures accurate invoicing, proactive follow-up on outstanding receivables, and effective resolution of billing discrepancies in coordination with internal departments and external partners. The Manager, Accounts Receivable fosters a culture of accountability, cross-training, and professional growth, ensuring strong team coverage across accounting functions. At PPC Partners we believe in the Power to Serve along with the Pursuit of Excellence. As such the following values guide our behaviors: A Servant's Heart -- Focus on the Needs of Others, Wisdom -- Insightful, Integrity -- Honesty and Trustworthy, Courage -- Decisive and Confident in Others, Humility -- Modest and Respectful, Passion -- Unfailing Dedication

Requirements

High School Diploma (or equivalent) required
5 years experience in A/R, administrative support, and bookkeeping required
3-5 years experience managing and directing the work of others required
Positive safety attitude and personal integrity -- both are non-negotiable
Strong verbal and written communication skills
Strong customer service skills
Ability to reason and think logically in problem-solving situations
Ability to multi-task and prioritize various daily responsibilities
Ability to reason and think logically in problem solving
Competence to keep personnel information strictly confidential
Highly detail-oriented with a strong ability to multitask and prioritize responsibilities

Nice To Haves

Higher education (or relevant professional training) preferred
Prior experience in billing and/or collections strongly preferred, especially within the construction industry

Responsibilities

Supervise the A/R team and provide clear guidance and direction to team members as needed
Organize, evaluate, and adjust team responsibilities to ensure timely billing and effective collection
Continuously identify and implement process improvements to enhance customer service and A/R performance
Delegate tactical tasks appropriately to increase efficiency
Identify any gaps within the team; Prepare solutions to close and fix these gaps
Oversee timely and accurate customer invoices
Ensure consistent and proactive follow-up on outstanding receivables
Coordinate with field management and other internal teams to resolve billing discrepancies or disputes
Monitor and report on A/R aging, cash flow projections, and collection metrics
Serve as a point of contact for customer inquires related to invoices, statements, and payments
Communicate with vendors to resolve discrepancies and ensure payment
Build and maintain strong relationships with customer contacts
Crosstrain in A/P, Payroll, and General Ledger processes to ensure a high level of team support during vacations, unexpected time off, training, and coverage during spikes in workload
Participate in department and/or company-wide team building exercises or activities to further promote positive company culture
Coordinate with office and accounting team members to provide coverage during lunches, vacations, or other absences
Perform other accounting or administrative duties as assigned
Collaborate with direct and indirect reports to design employee development plans. This includes monitoring, coaching, and providing feedback and growth opportunities to direct reports
Ensure development of all accounting staff so every task has at least one, and ideally multiple, capable backups
Assess personal developmental needs and collaborate with Accounting Managers to incorporate goals into a professional development plan
Identify and prepare high-potential employees for succession planning and advancement opportunities
Interview and hire prospective employees as needed
Oversee training for new team members
Monitor job performance of team members and complete timely performance evaluations
Provide coaching, counseling, and guidance- serving as a resource for team members' questions and concerns
Pre-plan and identify the methods to eliminate hazards daily by work task.
Execute skill in observing habits and hazards of others and bringing it to their attention.
Uphold safety as the most important goal of our company. Support goal of achieving zero accidents.
Promote and encourage open communication between field and office regarding all safety concerns, suggestions, improvements, and PPE needed.
Obtain safety training as expected by all company personnel.