A/R Manager

Calumet•Indianapolis, IN

About The Position

The Accounts Receivable Manager - Collections is responsible for ensuring prompt payment, collections and reconciliation of accounts receivable balances from the Company’s customers for the assigned business segment(s). This position requires very close collaboration with other corporate business units, predominately Sales, Claims, Customer Service and Cash Application, and is responsible for training, coaching, and overseeing the collection and account receivable reconciliation efforts of assigned Account Receivable Rep(s). The position reports to the company Director, Credit and Collections. This role is responsible for ensuring the prompt collection of the accounts receivable of the assigned business segment and includes high balance, national retail customers. For the assigned business segment, directly manage and oversee the collection of delinquent accounts receivable and facilitate the reconciliation of account discrepancies, deductions and claims through concise communication with subordinates, Customers, Customer Claims, Sales, Customer Service, other functional areas. Facilitate the timely research, tracking, validation and overall resolution of national account deductions, disputes and claims. Train and guide the collection and customer account management efforts of the assigned Accounts Receivable Rep(s). This is a ‘working’ manager position that will require the candidate to directly work an assigned group of customers while managing efforts of the manager’s direct report(s). Assess credit risk via trade monitoring services, customer pay habits and market data. Identify and report on credit risk through customer pay habits, market data & industry trade monitoring services and reviewing customer financial statements. Recommend payment terms and credit line revisions to the department Director. Initiate and approve refund of customer credit balances. Approve allowance of unearned discounts and uncollectible deductions. Contribute to the departments SOX compliance initiatives and fulfillment of audit requests. Contribute to the departments continuous improvement efforts. Credit approval of new orders. Periodic and timely reporting on assigned collection schedules and customers. Process audit requests. Additional duties and projects as assigned.

Requirements

Bachelor’s degree in Accounting, Finance or Business Management or relevant work experience in lieu of degree
Minimum of five years’ collections experience
3 years serving as a collections manager or supervisor
Strong customer service aptitude
Experience supervising accounts receivables collections and customer account reconciliations
Excellent organizational and communication skills
Must be highly process driven
Must exhibit leadership qualities
Must be self-motivated
Approach the work with commitment and a sense of urgency
Laser like attention to detail while maintaining focus on the bigger picture
Takes ownership of the position and is driven to meet goals and targets with minimal oversight from the position’s manager
Must possess a high quality of character to effectively interact respectfully and collaboratively with many various internal and external stakeholders
Advanced Excel Skills

Nice To Haves

SAP experience is preferred
Experience reviewing financial statements & financial rations is beneficial
Experience with international customers collections, letters of credit, guarantees and credit insurance is beneficial
Demonstration of Calumet Values – Safety, Environment & Social Responsibility, Teamwork, Ownership, Passion for Customers, and Excellence

Responsibilities

Directly manage and oversee the collection of delinquent accounts receivable for the assigned business segment.
Facilitate the reconciliation of account discrepancies, deductions and claims through communication with subordinates, Customers, Customer Claims, Sales, Customer Service, and other functional areas.
Facilitate the timely research, tracking, validation, and resolution of national account deductions, disputes, and claims.
Train and guide the collection and customer account management efforts of assigned Accounts Receivable Rep(s).
Assess credit risk via trade monitoring services, customer pay habits, and market data.
Identify and report on credit risk through customer pay habits, market data, industry trade monitoring services, and by reviewing customer financial statements.
Recommend payment terms and credit line revisions to the department Director.
Initiate and approve refunds of customer credit balances.
Approve allowance of unearned discounts and uncollectible deductions.
Contribute to the department's SOX compliance initiatives and fulfillment of audit requests.
Contribute to the department's continuous improvement efforts.
Perform credit approval of new orders.
Provide periodic and timely reporting on assigned collection schedules and customers.
Process audit requests.
Perform additional duties and projects as assigned.