988 & Crisis Admin Support

Comprehend Inc.•Maysville, KY

4d•Onsite

About The Position

This dual position provides administrative and direct support for 988 & Crisis. The role requires strong communication skills, attention to detail, and the ability to function calmly and effectively in high-pressure situations. The individual must be client-focused and able to seamlessly manage both in-person and virtual responsibilities.

Requirements

High school diploma or equivalent required.
Calm and effective communication during crisis situations.
Ability to multitask and manage both virtual and in-person responsibilities.
Excellent interpersonal, typing, and telephone skills.
Strong attention to detail and organization.
Ability to work independently and as part of a team.
Adherence to confidentiality and professional standards.

Nice To Haves

One year of related work or “lived” experience preferred, particularly in behavioral health, crisis response, or administrative support.

Responsibilities

Answer incoming calls within 20 seconds from individuals in crisis, including those at high risk of suicide.
Assess and screen callers for suicidal ideation, intent, and other high-risk behaviors.
Coordinate active rescues, both voluntary and involuntary, for individuals in immediate danger.
Provide appropriate referrals and resources tailored to caller needs.
Complete documentation for each contact, including encounters and outcomes.
Offer follow-up calls and refer contacts to Engagement Resource Specialists or other staff as needed.
Consult with Team Lead or supervisory personnel during emergencies or complex calls.
Report unusual call types, high call volumes, or technical issues to the Team Lead.
Work collaboratively with the 988 team to ensure quality and consistency of care.
Greet clients and visitors; provide professional in-person customer service.
Answer and direct phone calls; schedule and reschedule appointments.
Verify and update demographic and financial information at each visit.
Collect co-pays and balances, issue receipts, and record payments in the system.
Notify clinical staff of client arrivals.
Accurately scan and upload documents to the Electronic Health Record (EHR) system.
Assist with retrieving reports, files, and supporting multiple programs as needed.
Support general administrative tasks, including document prep, mail handling, and office coverage.