Crisis Support Clinician

DELAWARE GUIDANCE SERVICES FOR CHILDREN • Wilmington, DE

2d • Hybrid

About The Position

The Crisis Support Clinician is an integral member of the team-based approach to crisis intervention in Delaware’s Mobile Response and Stabilization Services (MRSS) program, providing rapid, trauma-informed, and community-based behavioral health support to children, youth, and their families during times of crisis. The Crisis Support Clinician assists, coordinates, and supports crisis interventions, stabilization planning, and connection to long-term services within Delaware’s System of Care. This role emphasizes teaching, practicing, and reinforcing skill-building interventions such as de-escalation, soothing techniques, and safety planning, both with youth and their caregivers. Services are provided in homes, schools, and other community settings to ensure accessibility and family-centered support.

Requirements

• Bachelor’s degree in Social Work, Psychology, Human Services, or a related behavioral health field required.
• Minimum of 1–2 years of experience working with children, youth, and families in a behavioral health, community, or crisis setting.
• Knowledge of trauma-informed care, crisis intervention, family systems, and youth development.
• Familiarity with Delaware’s System of Care, child-serving systems, and behavioral-health resources preferred.
• Strong interpersonal, communication, and critical thinking skills.
• Ability to remain calm and effective in high-stress or emotionally charged situations.
• Valid Delaware driver’s license, reliable transportation, and willingness to travel throughout the assigned county.
• Flexibility to respond to youth and family needs outside of traditional business hours, including evenings and weekends.

Nice To Haves

• Bilingual (Spanish/English or other languages) highly desirable.
• Experience implementing therapeutic interventions or behavioral supports in home or school settings.
• Knowledge of wraparound, care coordination, and family-driven principles of care.
• Prior experience with MRSS or similar mobile crisis models.

Responsibilities

• In a team-delivery model, respond quickly and effectively to behavioral health crises involving youth ages 2–17.
• Provide de-escalation support and emotional regulation strategies to youth and caregivers.
• Assist the Lead Clinician in providing safety while assessing risk and developing individualized safety and stabilization plans.
• Deliver short-term, strength-based interventions designed to stabilize crises and reduce emergency system utilization.
• Assist parent/guardian with Environment Safety Scan to ensure sharps, medications, and other areas of risk are mitigated, in alignment with the Comprehensive Safety Plan.
• Participate in on-call rotation, including evenings and weekends, as needed.
• Build rapport with youth and families to foster trust, safety, and collaboration.
• Empower caregivers with tools and strategies to manage behavioral health challenges in the home.
• Support families in navigating acute stress and conflict while promoting resilience and self-efficacy.
• Encourage and reinforce the use of soothing and calming techniques within the home environment.
• Assist in identifying family strengths and protective factors that can be leveraged in crisis planning.
• Serve as a bridge between families and Delaware’s child-serving systems (e.g., DSCYF, Division of Prevention and Behavioral Health Services, education, juvenile justice, child welfare, and community providers).
• Provide warm hand-offs and referrals to behavioral health, peer support, care coordination, and wraparound services.
• Collaborate with system partners to ensure continuity of care and long-term stabilization.
• Advocate for culturally competent, accessible services that meet the needs of youth and families.
• Promote family voice and choice in care planning and service connection.
• Complete timely and accurate documentation of all contacts, interventions, and referrals in compliance with Delaware’s MRSS guidelines and agency policy using agency-approved electronic health record systems.
• Maintain confidentiality and uphold ethical and professional standards.
• Ensure compliance with state regulations, ethical guidelines, and confidentiality requirements.
• Participate in required trainings and ongoing professional development to maintain proficiency in MRSS service delivery.
• Work closely with the Lead Clinician and MRSS team to ensure coordinated and effective service delivery.
• Engage in a culture of continuous learning and reflective practice.
• Participate in regular team meetings, reflective supervision, and case coordination sessions.
• Maintain strong communication and coordination with the full MRSS team to ensure timely, consistent care.

Benefits

• Signing Bonus: $4,000
• Retention Bonus after 1 year: starting at $1000
• Shift differential for worked hours between M-F 5:00pm and 8:00am, weekends and holidays: $2 per hour
• Competitive Compensation
• Incentive Pay for Specific Roles
• Generous Paid Time Off (starting at 44 days of paid leave a year)
• Up to 6% Annual Contribution to Your Retirement Fund
• Free Professional Development Opportunities
• Medical, Dental and Vision Insurance
• Life and Long-term Disability Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level