911 Systems Manager

Gallatin County•Bozeman, MT

10d•Onsite

About The Position

This position is in the 911 Department and is responsible for the strategic oversight, technical management, and continuous improvement of mission-critical public safety infrastructure for Gallatin County. The position works with the representatives of all public safety interests in seeing communications needs are being met. This position reports to the 911 Director and exercises supervision over the CAD Administrator, 911 Information Technologist and the 911 Radio Technician positions. Provides project management and planning for all future projects related to the 911 radio, phone and computer systems and technology. Responsible for the financial management related to 911 technology systems (radio, telephone and computer systems). Administers the frequency licensing and serves as the primary coordination point regarding radio frequency related issues with system end users, vendors, co-located users, landowners and other parties. Administers and maintains a system monitoring, preventative maintenance, and equipment replacement program. Maintains a current system operations diagram to include equipment specifics and equipment failover plan. Develop and maintain communication system strategic plan to address replacement and additional equipment, addressing end goal and progressive steps based on a prioritized basis and fiscal year budgets. Serves as a project manager for system maintenance and upgrades by coordinating vendors and system users. Coordinates all Gallatin County public safety communications activities; works closely with state and federal agencies, as well as surrounding local governmental agencies to design, procure, implement, and maintain an interoperable radio communication system. Works closely with user agencies to ensure the systems design, operational aspects and specifications for the system to meet their specific needs today and into the near future. Communicates and coordinates regularly with appropriate personnel to maximize the effectiveness and efficiency of interdepartmental operations and activities. Accountable for addressing all the technical aspects of the County’s public safety communications systems, including resolving technical issues associated with daily operations, the addition of new equipment technologies and the integration of new telecommunications companies into the 9-1-1 system. Other Duties as Assigned Perform a variety of other duties as assigned by the Director. This includes coordinating special projects and events, system research and analysis, attending meetings and special events, and attending continuing education and training as required. Attendance of these events and maintenance of systems will require availability after hours. If the County Commission proclaims a local emergency due to an actual or threatening disaster such as an earthquake, fire, riot, flood, etc., County employees may be required to provide services during the emergency and for a subsequent period of assessment and recovery.

Requirements

Knowledge of public safety technology planning, frequencies.
Knowledge of public safety operations.
Knowledge of radio, phone, and computer technology theories.
Ability to implement programs that cross multiple jurisdictions.
Knowledge of telecommunications, public safety communications, information processing and management principles.
Knowledge of computer related software for word processing, statistics gathering, creating presentations and spreadsheets.
Basic knowledge of microwave technology and operation.
Knowledge of radio equipment and related communications equipment.
Knowledge of public safety hardware, including network switches, voice routers, and emergency power systems.
Knowledge of finance management.
Proficient with interpersonal skills in dealing with diverse groups and interests.
Ability and willingness to quickly learn and use new skills and knowledge.
Ability to establish and maintain effective working relationships.
Ability to perform a wide variety of duties with accuracy under pressure of time-sensitive deadlines.
Ability to communicate effectively both verbally and in writing.
Ability to lead the maintenance and modernization of critical systems, including the Zetron 911 phone system, EF Johnson P25 radio networks, and CAD/RMS (CentralSquare Pro Suite).
Cognizant of all relevant standards and regulations governing public safety Systems including, but not limited, those of the Association of Public Safety Officials (APCO), the Federal Aviation Administration (FAA), Federal Communications Commission (FCC), National Fire Protection Association (NFPA), National Emergency Number Association (NENA), and Occupational Safety and Health Administration (OSHA).
Must pass a background investigation.

Nice To Haves

Knowledge of or experience with VLAN segmentation.
Knowledge of or experience with multicast traffic management.
Knowledge of or experience with routing protocols.
Knowledge of or experience with EF Johnson P25 radio systems.
Knowledge of or experience with Central Square CAD/RMS/Jail.
Knowledge of or experience with Zetron phone systems.

Responsibilities

Strategic oversight, technical management, and continuous improvement of mission-critical public safety infrastructure.
Works with representatives of all public safety interests to ensure communications needs are met.
Provides project management and planning for future projects related to 911 radio, phone, and computer systems.
Responsible for financial management related to 911 technology systems.
Administers frequency licensing and coordinates radio frequency related issues.
Administers and maintains a system monitoring, preventative maintenance, and equipment replacement program.
Maintains a current system operations diagram with equipment specifics and failover plan.
Develops and maintains a communication system strategic plan.
Serves as a project manager for system maintenance and upgrades.
Coordinates all Gallatin County public safety communications activities.
Works closely with user agencies to ensure system design and operational aspects meet their needs.
Communicates and coordinates regularly with appropriate personnel to maximize interdepartmental operations.
Addresses all technical aspects of the County’s public safety communications systems, including resolving technical issues.
Coordinates special projects and events.
Conducts system research and analysis.
Attends meetings and special events.
Attends continuing education and training as required.
Provides services during emergencies and subsequent recovery periods if proclaimed by the County Commission.