911 Emergency Communications Shift Supervisor

City of Harrisonburg•Harrisonburg, VA

1d•Onsite

About The Position

Lead with purpose. Serve with impact. As a 911 Shift Supervisor, you will play a vital role in mentoring staff, maintaining operational excellence, and supporting those who answer the call when it matters most. This is an opportunity to make a meaningful difference every single day. If you have experience in 911 Emergency Communications, consider applying to the Harrisonburg-Rockingham Emergency Communications Center's (HRECC) Shift Supervisor career opportunity and help lead the HRECC into the future of the 9-1-1 industry! The Emergency Communications Shift Supervisor is a full-time position with benefits and a preferred hiring range of $31.92 - $34.71 per hour (equivalent to $66,393 - $72,196 annually) plus overtime. An exact salary will be dependent upon the selected candidate's qualifications and in compliance with City policy. HRECC positions work 12-hour shifts with at least two weekends off per month and the expected minimum overtime for this role is 4 hours every 2 weeks; however, the exact number of overtime hours could vary. The exact shift assignment filled by this position will be determined at the end of the recruitment process. As the Shift Supervisor, you'll perform difficult technical work receiving, classifying, processing, and dispatching emergency service calls, non-emergency service calls, and more. In this role, you'll coordinate the actions of the Center to mitigate emergencies through a variety of methods, including the use of leadership and teamwork, while also participating with HRECC Administration in the development, implementation, and review of Center procedures, policies, and training programs. Additionally, the Shift Supervisor manages assigned teams and projects, schedules work assignments for personnel, collaborates with the Training Division to provide staff training, receives and reviews problems/complaints from citizens and other emergency services personnel regarding specific incidents and/or employees, and completes various records/files daily. A detailed list of the essential functions and the ideal candidate's knowledge, skills, and abilities is available in the Emergency Communications Shift Supervisor class specification.

Requirements

High school diploma or GED
Considerable (3-5 years) experience in public safety communications or an equivalent combination of education and experience.
Experience in a multi-disciplinary emergency communications center.
Demonstrated supervisory and/or leadership experience.
A minimum of 6 specialized training classes in the field of Emergency Communications.
Possession of CPR certification at hire date.
Possession of or the ability to acquire the following within the timeframe indicated from hire date: VCIN Level B Operator, within 3 months; DCJS Basic Communicator Certification, within 12 months; Powerphone Total Response Certification, within 3 months; DCJS General Instructor Certification, within 12 months; Communication Center Supervisor Certification through APCO, within 12 months.
Released on all 3 specialties (call taking, law enforcement dispatching, and fire and rescue dispatching) within 6 months of hire date.
Availability to work day, evening, or blended shift work hours, as needed.
Any employee of the HRECC may be called upon to work over the scheduled shift or hours, as needed.
Felony conviction (automatic disqualifier).
Conviction of Class 1 or 2 misdemeanor (automatic disqualifier).
Other relevant criteria to this position (automatic disqualifier).
Typing Test per National Emergency Number Association (NENA) Standards.
DMV query.
Drug screening.
Industry-specific physical exam, including audiometry.
Psychological evaluation.
Personal History Statement.
Criminal background investigation, including VCIN fingerprinting and security test.

Responsibilities

Perform difficult technical work receiving, classifying, processing, and dispatching emergency service calls, non-emergency service calls, and more.
Coordinate the actions of the Center to mitigate emergencies through a variety of methods, including the use of leadership and teamwork.
Participate with HRECC Administration in the development, implementation, and review of Center procedures, policies, and training programs.
Manage assigned teams and projects.
Schedule work assignments for personnel.
Collaborate with the Training Division to provide staff training.
Receive and review problems/complaints from citizens and other emergency services personnel regarding specific incidents and/or employees.
Complete various records/files daily.