911 Dispatcher - Hourly

Milwaukee County Wisconsin•Milwaukee, WI

4d•Onsite

About The Position

Under general supervision, the 911 Dispatcher is responsible for simultaneously operating a multi-channel radio console and a multi-line telephone while maintaining computer aided dispatch systems and other computer applications. A 911 Dispatcher works within an emergency communication center/public safety answering point, dispatching fire, law and medical emergencies to responding agencies.

Requirements

Current Wisconsin resident at time of application
Graduation from high school or G.E.D. equivalent
Wisconsin Driver’s License maintained throughout employment
Previous experience in 911 call taking and dispatch for Police/Fire/EMS and radio communication is required.
At least one year of high intensity radio and/or multi-line phone system experience is also required.
Must be able to pass a criminal background check, including a drug test.
Must be available to work on holidays and weekends; shift will be over weekends and holidays, required.
Proficient in the use of Microsoft Word/Excel.
Within 60 days employees must obtain CJIS compliance.
Within 6 months of hire must obtain a TIME certification and APCO PST certification.

Nice To Haves

Technical training in Police/Fire Emergency Medical Services (EMS) or Radio Communications.
Knowledge of modern office methods, practices, procedures and equipment.
Skill in prioritizing and performing multiple tasks simultaneously.
Oral and written communication skills.
Math skills.
Skill in data entry.
Ability to learn the boundaries of Milwaukee County and its freeway system, including highway designations, boundaries and landmarks.
Ability to clearly speak and understand English.
Ability to receive and transmit emergency calls accurately.
Ability to operate radio network and phones.
Ability to obtain critical information.
Ability to learn abstract codes needed to query computers via terminals.
Ability to work in confined areas for extended periods of time.
Ability to clearly hear incoming calls and radio responses.
Ability to work independently.
Ability to read and interpret multiple computer screens.
Ability to work in a high tempo and noisy environment while under stress for the duration of shift to ensure officer and public safety.
Disciplined and having effective working relationships with staff and public is required.
The ability to lift, carry, push, and pull up to 30lbs when needed.

Responsibilities

Efficiently operate the 911 emergency answering phone system.
Create and maintain generated incidents in Computer Aided Dispatch (CAD) for all incoming calls answered.
Perform all call notifications, maintain highway log, and monitor entrance points and alarm systems.
Operate the CAD and radio system to provide prompt dispatching of emergency units.
Query system for warrants, VINs, etc.
Notify other departments and other agencies simultaneously, maintain close contact and communications.
Input, update, request, transmit and query information from a variety of sources to maintain accurate records.
Work independently with minimal supervision, exercising good judgment in the safeguarding of confidential or sensitive information.
Disseminate information on vehicle, driver license, criminal history, weapons, boats, and other articles via local, state, and national computer networks.
Monitor TTY’s, forward to proper authorities, maintain accurate outgoing log, and input fatal reports as needed.
Monitor all DOT traffic cameras and assist law enforcement agencies by reporting site pictures for information dissemination.
Learn Freeway system thoroughly.
Maintain Performance Standards: Ninety percent (90%) of all incoming calls will be answered within 10 seconds. Priority 1 incidents will be dispatched within 90 seconds. ("Stack to Dispatch Time").
Login to all programs daily.
Send weekly Everbridge test message.
Monitor duress alarms for the Courthouse, Safety Building, Institutions, all County buildings with alarm systems.
Acknowledge and dispatch law enforcement to alarms.
Notify deputies of incoming alarms under all circumstances to ensure situational awareness.
Disseminate emergency notification messages via Everbridge.
Make emergency notifications to appropriate Command Staff, DA Supervisors and Master Control.
Receive NAWAS, state and federal defense calls and relays information to the appropriate city, county, and suburban agency.
Work in a high tempo and noisy environment while under duress.
The dispatcher must be resilient to these never-ending stresses for the duration of their shift to ensure Officer and Public Safety, discipline and effective working relationships with all staff.
Perform Dispatch Assisted Bystander CPR when needed.
Monitor garage access to SB, participate in Job Shadowing and Training.
Maintain situational awareness and business acumen.
Other duties as assigned by OEM Director, OEM Deputy Director, and/or 911 Division Director.