911 Dispatcher - Hourly

Milwaukee County•Milwaukee, WI

1d•$24 - $36•Onsite

About The Position

Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day. Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support, Combined Court Operations, Sheriff's Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors and those with Disabilities in Aging and Disability Services, and Veterans in Veterans Services. Our employees also remain committed to serving the cultural, human, recreational, and social needs of the entire community. Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Requirements

Current Wisconsin resident at time of application
Graduation from high school or G.E.D. equivalent
Wisconsin Driver’s License maintained throughout employment
Previous experience in 911 call taking and dispatch for Police/Fire/EMS and radio communication is required.
At least one year of high intensity radio and/or multi-line phone system in also required.
Must be able to pass a criminal background, including a drug test.
Must be available to work on holidays and weekends; shift will be over weekends and holidays, required.
Proficient in the use of Microsoft Word/Excel.
Within 60 days employees must obtain CJIS compliance
Within 6 months of hire must obtain a TIME certification and APCO PST certification.

Nice To Haves

Technical training in Police/Fire Emergency Medical Services (EMS) or Radio Communications.
Knowledge of modern office methods, practices, procedures and equipment
Skill in prioritizing and performing multiple tasks simultaneously
Oral and written communication skills
Math skills
Skill in data entry
Ability to learn the boundaries of Milwaukee County and its freeway system, including highway designations, boundaries and landmarks
Ability to clearly speak and understand English
Ability to receive and transmit emergency calls accurately
Ability to operate radio network and phones
Ability to obtain critical information
Ability to learn abstract codes needed to query computers via terminals
Ability to work in confined areas for extended periods of time
Ability to clearly hear incoming calls and radio responses
Ability to work independently
Ability to read and interpret multiple computer screens
Ability to work in a high tempo and noisy environment while under stress for the duration of shift to ensure officer and public safety
Disciplined and the having effective working relationships with staff and public is required.
The ability to lift, carry, push, and pull up to 30lbs when needed.

Responsibilities

Simultaneously operate a multi-channel radio console and a multi-line telephone while maintaining computer aided dispatch systems and other computer applications.
Dispatch fire, law and medical emergencies to responding agencies.
Efficiently operate the 911 emergency answering phone system.
Create and maintain generated incidents in Computer Aided Dispatch (CAD) for all incoming calls answered.
Perform all call notifications, maintain highway log, and monitor entrance points and alarm systems.
Operate the CAD and radio system to provide prompt dispatching of emergency units.
Query system for warrants, VINs etc.
Notify other departments and other agencies simultaneously maintain close contact and communications.
Input, update, request, transmit and query information from a variety of sources to maintain accurate records.
Disseminate information on vehicle, driver license, criminal history, weapons, boats, and other articles via local, state, and national computer networks.
Monitor TTY’s, forward to proper authorities, maintain accurate outgoing log, and input fatal reports as needed.
Monitor all DOT traffic cameras and assist law enforcement agencies by reporting site pictures for information dissemination.
Learn Freeway system thoroughly.
Ensure ninety percent (90%) of all incoming calls will be answered within 10 seconds.
Ensure Priority 1 incidents will be dispatched within 90 seconds.
Login to all programs daily.
Send weekly Everbridge test message.
Monitor duress alarms for the Courthouse, Safety Building, Institutions, all County buildings with alarm systems.
Acknowledge and dispatch law enforcement to alarms.
Notify deputies of incoming alarms under all circumstances to ensure situational awareness.
Disseminate emergency notification messages via Everbridge.
Make emergency notifications to appropriate Command Staff, DA Supervisors and Master Control.
Receive NAWAS, state and federal defense calls and relays information to the appropriate city, county, and suburban agency.
Work in a high tempo and noisy environment while under duress.
Be resilient to these never-ending stresses for the duration of their shift to ensure Officer and Public Safety, discipline and effective working relationships with all staff.
Perform Dispatch Assisted Bystander CPR when needed.
Monitor garage access to SB, participate in Job Shadowing and Training.
Maintain situational awareness and business acumen.
Perform other duties as assigned by OEM Director, OEM Deputy Director, and/or 911 Division Director.