911 Dispatcher I

Pima County • Tucson, AZ

4d • Onsite

About The Position

Receives emergency and non-emergency requests for public safety response, determines priorities, dispatches law enforcement and other emergency units, and monitors response progress and any additional support requirements. This classification is the entry-level dispatcher in the Sheriff’s Department. It is distinguished from 911 Dispatch Supervisor which has supervisory responsibilities for Communications Section staff. It is distinguished from 911 Call Intake Specialist which does not dispatch or communicate directly with field units via radio or the computer-aided dispatch (CAD) systems.

Requirements

• High School Diploma or General Education Development (GED) certificate.
• Must be 18 years of age at the time of appointment.
• Applicants must successfully complete and pass the pre-employment public safety dispatch skills assessment, which will include a typing and data entry assessment.
• Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history.
• All positions require satisfactory completion of a personal background investigation by the court or law enforcement agencies, due to the need for access to County Attorney and Court facilities, records, and communication systems.
• Ability to sit and/or stand for long periods of time.
• Ability to type and/or perform keyboarding and computer interfacing for extensive periods of time to enter, extract, and retrieve data.
• Ability to remain calm, think clearly, quickly assess, and evaluate situations, organize thoughts, and respond quickly in emergency and stressful situations.
• Ability to hear and understand speech and radio transmissions.
• Ability to communicate clearly in the English language by voice, in-person and via a police radio and/or phone and by other communication systems.
• Hearing Activity - in noisy areas, on a radio, behind themselves and equipment alarms.
• Speaking Activity - in person, on the phone, on a radio.
• Vision - may be required to operate motor vehicle; must be able to distinguish colors, have depth perception and have peripheral vision.

Nice To Haves

• Successful completion of the PCSD Basic Communications Training Academy.
• Minimum one (1) year experience as a 9-1-1 Dispatcher with the Pima County Sheriff's Department.
• Bilingual abilities in English and a second language, as determined by the Sheriff’s Department.

Responsibilities

• Monitors emergency and general-support radio talk groups.
• Receives emergency and non-emergency calls, including Next Generation 911 (NG911), and non-emergency calls from the public, dispatchers, and law enforcement agencies via telephone, radio systems and CAD systems.
• Determines priorities of all calls and dispatches required units and/or agencies.
• Receives radio calls from field units, and transmits messages via radio, telephone, computer, fax, or other communication equipment.
• Conducts inquiries of various sources to obtain requested information or services by phone or computer-automated communication equipment.
• Maintains status and location control of all public safety personnel involved in department activities.
• Uses various computer systems, databases, and mapping applications for data entry and information retrieval.
• Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties.
• May assist in training for other positions using or serviced by CAD and/or the Communications Section.
• Creates and maintains manual and automated logs, and other records of public safety communications activities.

Benefits

• Access certifications by the Sheriff’s Department, state and federal agencies for criminal history databases and associated communications systems.
• Valid Arizona Class D driver license (for some positions).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED