911 Dispatcher/Communications Technician - Lateral October 2026

City of Dublin•Dublin, OH

10h•Onsite

About The Position

The City of Dublin is hiring lateral 911 Dispatchers/Communications Technicians for the Northwest Regional Emergency Communications Center (NRECC), the primary public safety dispatch center for Dublin and several neighboring jurisdictions. The position communicates with public safety personnel, other City employees, and partner agencies. Work involves receiving, prioritizing, transmitting, and recording information, communications, resources, and requests for assistance. The role has no supervisory responsibilities and is classified as non-exempt, eligible for formal overtime compensation and/or compensatory time. The work requires irregular hours, including nights, weekends, and holidays. Shifts are assigned based on seniority: first shift is 6:45 a.m.–2:45 p.m.; second shift is 2:45 p.m.–10:45 p.m.; and third shift is 10:45 p.m.–6:45 a.m. A projected start date is February 1, 2027. The posting lists a 2026 wage structure from $63,267.06 at Step 1 to $81,851.75 at Step 6, with advanced step placement available for prior dispatching experience. The City provides a comprehensive benefits program for permanent full-time employees, including medical, dental, and vision benefits; employer contributions to a Health Savings or Health Reimbursement Account; wellness programming; employer-provided life insurance; leave; longevity pay; tuition reimbursement; employee assistance and peer support; recreation center membership; optional deferred compensation; and Ohio Public Employees Retirement with a 14% employer matching program.

Requirements

At least one year of related work experience outside the training period as a 911 Dispatcher, Communications Technician, or in another directly related position; candidates must not currently be in a probationary period. Out-of-state related experience is accepted.
High school diploma or GED, with some experience as a Communications Technician with computer-aided dispatch (CAD) automated information preferred, or an equivalent combination of education and experience.
At least 18 years of age at the time of application.
U.S. citizen or U.S. permanent resident.
Ability to acquire and maintain LEADS and NCIC certification.
Valid driver's license.
Establish and maintain a primary residence in a county where the Division of Police has jurisdiction or a contiguous county: Franklin, Delaware, Union, Morrow, Marion, Hardin, Logan, Champaign, Madison, Pickaway, Fairfield, Licking, or Knox.
Successfully complete all selection phases before appointment, including background and records check, polygraph exam, psychological evaluation, medical screening, and drug screening.
Successfully complete the communications technician training program.
Communicate clearly and effectively under highly stressful conditions; listen attentively to radio transmissions for extended periods and attend to requests from numerous parties.
Transmit information verbally clearly, concisely, and accurately, and respond to emergency calls appropriately, effectively, efficiently, and calmly.
Regular attendance and compliance with applicable rules, regulations, procedures, laws, training directives, and safety requirements.
Demonstrate composure, ability to deal with ambiguity, patience, problem-solving, priority setting, technical learning, and timely decision-making.

Nice To Haves

Some experience as a Communications Technician with computer-aided dispatch (CAD) automated information.
Prior dispatching experience may qualify candidates for advanced step placement.

Responsibilities

Operate a multi-channel radio system to dispatch law enforcement, fire, medical, and other emergency assistance and resources; coordinate backup support when needed.
Operate a multi-line phone system to process incoming 9-1-1, text-to-9-1-1, TDD, and non-emergency calls; record information and dispatch appropriate resources.
Use a workstation with mapping, video feeds, computer-aided dispatch (CAD), Emergency Medical Dispatch (EMD) guide cards, and other computer-aided resources to collect and verify emergency locations, evaluate and prioritize incidents, track units, and collate incident information.
Use accepted techniques and protocols to obtain information needed to identify the type and priority of an emergency.
Maintain communication with callers and responders during life-threatening emergencies or volatile situations, providing guidance and life-saving pre-arrival medical instructions.
Perform queries and entries in LEADS and NCIC to help locate persons and property and ensure officer safety.
Use Dublin emergency warning and calling systems to notify the public about emergencies, including severe weather, hazardous-material incidents, and other public emergencies.
Coordinate with other dispatch organizations to determine and communicate resource status for requests for assistance.
Perform other duties as assigned.
Complete the communications technician training program and comply with training directives, attendance requirements, and applicable safety rules and procedures.

Benefits

Opportunity to earn premium-free medical, dental, and vision benefits.
Employer-provided contributions to a Health Savings or Health Reimbursement Account ($1,875 per year for single coverage or $3,750 per year for family coverage).
Healthy By Choice Wellness Program.
Employer-provided life insurance.
Vacation, sick, and personal leave.
Longevity pay after four years.
Tuition reimbursement.
Employee Assistance Program and Peer Support Program.
Dublin Community Recreation Center membership for the employee and spouse.
Optional deferred compensation retirement program.
Ohio Public Employees Retirement with a 14% employer matching program.