911 Dispatcher/Communications Technician - Exam October 2026

City of Dublin•Dublin, OH

13h•Onsite

About The Position

The City of Dublin is hiring a 911 Dispatcher/Communications Technician for the Northwest Regional Emergency Communications Center (NRECC), the primary public safety dispatch center serving Dublin and several partner communities and townships. The role communicates with safety personnel, other City personnel, and partner agencies. Work includes receiving, prioritizing, transmitting, and recording data, communications, resources, and requests for assistance. Candidates for this posting are not currently employed as 911 dispatchers and do not have prior experience in the field; applicants must complete a written examination and the required selection process. A separate lateral posting is available for currently employed 911 dispatchers. The position works irregular hours, including nights, weekends, and holidays. Shifts are assigned based on seniority: first shift is 6:45 a.m.–2:45 p.m., second shift is 2:45 p.m.–10:45 p.m., and third shift is 10:45 p.m.–6:45 a.m. The role is classified as non-exempt and eligible for formal overtime compensation and/or compensatory time. There are no supervisory responsibilities. The City lists a 2026 wage structure of $63,267.06 to $81,851.75 across six steps and offers advanced step placement for candidates with prior dispatching experience. The projected start date is April 5, 2027. The City describes a comprehensive benefits program for permanent full-time employees, including medical, dental, and vision benefits, employer contributions to a health savings or reimbursement account, life insurance, leave, tuition reimbursement, and retirement benefits.

Requirements

High school diploma or GED, and some experience as a Communications Technician with computer-aided dispatch (CAD) automated information preferred, or an equivalent combination of education and experience.
At least 18 years of age at the time of application.
U.S. citizen or U.S. permanent resident.
Ability to communicate clearly and effectively under highly stressful conditions, listen attentively to radio transmissions for long periods, and attend to requests from numerous parties.
Ability to transmit information verbally clearly, concisely, and accurately, and respond to emergency calls appropriately, effectively, efficiently, and calmly.
Ability to acquire and maintain LEADS and NCIC certification.
Valid driver's license.
Establish and maintain a primary residence in a county within the Division of Police's jurisdiction or a contiguous county: Franklin, Delaware, Union, Morrow, Marion, Hardin, Logan, Champaign, Madison, Pickaway, Fairfield, Licking, or Knox.
Successfully complete all selection phases before appointment, including background and record checks, polygraph examination, psychological evaluation, medical screening, and drug screening.
Successfully complete the communications technician training program.
Maintain regular attendance and comply with applicable rules, regulations, procedures, laws, training directives, and safety policies.
Complete the required written examination and other mandatory recruitment steps.

Nice To Haves

Some experience as a Communications Technician with computer-aided dispatch (CAD) automated information is preferred.
Prior dispatching experience may qualify candidates for advanced step placement.

Responsibilities

Operate a multi-channel radio system to dispatch assistance and resources for law enforcement, fire, medical, and other emergency requests, and coordinate backup support when needed.
Operate a multi-line phone system to process incoming 9-1-1, text-to-9-1-1, TDD, and non-emergency calls, record information, and dispatch appropriate resources.
Use a workstation with mapping, video feeds, computer-aided dispatch (CAD), Emergency Medical Dispatch guide cards, and other computer-aided resources to collect and verify emergency locations, evaluate and prioritize incidents, track units, and collate incident information.
Use accepted techniques and protocols to obtain information needed to identify the type and priority of an emergency.
Maintain communication with callers and responders during life-threatening emergencies or volatile situations, providing guidance and life-saving pre-arrival medical instructions.
Enter and query information in the LEADS and NCIC computerized systems to assist in locating persons and property and ensuring officer safety.
Use Dublin Emergency Warning Systems and the Dublin Emergency Calling System to notify the public about emergencies, including severe weather and hazardous-material incidents.
Coordinate with other dispatch organizations to determine and communicate the status of resources responding to assistance requests.
Perform other duties as assigned.
Complete the communications technician training program and comply with training directives, attendance requirements, and applicable safety rules and procedures.

Benefits

Opportunity to earn premium-free medical, dental, and vision benefits.
Employer-provided contributions to a Health Savings or Health Reimbursement Account: $1,875 per year for single coverage or $3,750 per year for family coverage.
Healthy By Choice Wellness Program.
Employer-provided life insurance.
Vacation, sick, and personal leave.
Longevity pay after four years.
Tuition reimbursement.
Employee Assistance Program and Peer Support Program.
Dublin Community Recreation Center membership for the employee and spouse.
Optional deferred compensation retirement program.
Ohio Public Employees Retirement with a 14% employer matching program.