911 Communications Supervisor 1 - Bargaining Unit(4796-07)

Hamilton County Government•Cincinnati, OH

2d•Onsite

About The Position

As the Communication Supervisor 1 at Hamilton County, you are tasked with overseeing the efficient operation of the emergency communication center. Your primary responsibility is to supervise and support Communication Officers in their roles. This involves active engagement on the call center floor, where you provide hands-on assistance and guidance. Operating the radio console, you stay well-informed to intervene effectively during emergency situations. Your role extends to ensuring seamless operations, strict adherence to protocols, and fostering effective team communication.

Requirements

One (1) year experience as a Communications Officer and/or experience which indicates an advanced knowledge of supervision, a comprehensive knowledge of regulatory requirements, communications and demonstrable ability to supervise others and perform the duties of Communications Officer.
Must possess and maintain RCIC, LEADS, NCIC, APCO Basic Telecommunications and EMD certification upon employment.

Responsibilities

Supervises Communications Officers in performance of job duties and responsibilities; assigns tasks, provides direction, ensures adequate staffing; trains staff, evaluates performance; administering disciplinary measures when needed, documenting incidents by adhering to established rules; reviews time records, approves leave requests and ensures work complies with departmental policy; review calls for quality assurance; applies relevant provisions of the collective bargaining agreement and applicable policies; maintains responsibility for call center operations in absence of Communication Supervisor 2.
Offer crucial assistance to dispatchers by being placed last in the queue to intercept emergency calls when all other dispatchers are engaged; provide on-the-floor support to dispatchers by actively engaging with them during calls; offer assistance with challenging and complex calls and dispatches, acting as the technical expert in complaint-taking and dispatching operations; perform evaluations to ensure the quality of calls and dispatches in real time; operate a telephone and radio console to respond to a variety of emergency services and complaints.
Maintains and/or assists in managing the entire shift’s operation in absence of Communications Supervisor 2 and/or other responsible staff (e.g., provides hardware and software technical support to system users; provides in-house technical support in the following areas: CAD, MDT, Telephone system, 911 and integrated systems such as RCIC, LEADS, NLETS, NCIC, and all other accessible monitoring and reporting systems; de-escalation of calls; public records requests; provides expert testimony; responsible for safety and security of department personnel and screening of visitors after hours).
Serves as liaison between Communications Center and other law enforcement/life squad units; discuss and resolves problems related to delivery of communication services; maintains logs to provide law enforcement users with credible, certified, and authentic reproductions; represents the department in a public relations capacity; responds to inquiries and complaints from general public; monitors and reports changes in industry standards and the needs of affiliated user agencies; provides users with resources and training to better utilize department services.
Manage dispatch records, generate comprehensive reports, including those related to quality assurance programs, incident reports, and summaries; Coordinate notifications for disasters and other support services
Attends management meetings to provide input in development of departmental goals, policies, and procedures; analyzes department operational problems and recommends viable solutions; attends Emergency/Disaster planning sessions and exercises.
Flexibility is required for working varied hours, including days, evenings, nights, weekends, holidays, and overtime.
Demonstrates regular and predictable attendance.
Performs duties of co-workers as workload dictates.

Benefits

11 Paid Holidays
Immediately Begin Accruing Paid Vacation and Sick Time
Earned Personal Days
Paid Parental Leave
Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option
Medical
HRA
Dental
Vision
Employer-Paid Life Insurance
Long-Term Disability
Tuition Reimbursement
Public Service Loan Forgiveness Eligibility
Free On-Site Parking
Wellness Incentives
robust Employee Assistance Program
access to Free Medical and Rx through Marathon Health
expansive Behavioral and Mental Health Resources