911 Call Taker I

City of Austin•Austin, TX

2d•Onsite

About The Position

Under close supervision, this position is responsible for providing emergency communication response to citizens requesting a variety of services and communication support to field units for emergency and police services and entering accurate and concise data into the Computer Aided Dispatch computer system.

Requirements

Graduation from an accredited high school or equivalent.
Must be able to obtain TCOLE Certification within one (1) year of employment and TCIC/NCIC certification within six (6) months of employment.
Ability to type at least 35 net words per minute is required.
Must be able to pass the State mandated exam to obtain the Texas Commission on Law Enforcement (TCOLE) Telecommunicator License within one (1) year of employment.
Must be able to obtain TCIC/NCIC certification within six (6) months of employment.
Applicants must show proof of U.S. citizenship.
Ability to work in close quarters and to wear a telephone headset.
Ability to apply telephone interviewing techniques.
Ability to quickly and accurately obtain appropriate information.
Ability to learn and communicate medical emergency pre-arrival instructions (EMD).
Ability to establish and maintain effective communication and working relationships with City employees and the public.
Knowledge of the operations of a Police Emergency Communications Center.
Skill in oral and written communication.
Skill in handling conflict and uncertain situations.
Skill in handling multiple tasks and prioritizing.
Skill in using computers and related software applications.

Nice To Haves

Employees with previous experience may advance to 911 Call Taker II after six (6) months.

Responsibilities

Operates 911 communications equipment to monitor and determine the exact nature of each request for service.
Determines location and agency involvement of each incident as required.
Receives, answers, and handles calls from citizens requesting assistance, and transfers to respective dispatcher as dictated by the situation and mandated in the department directives to respond to safety needs of citizens.
Determines nature of complaint and alarm and code them for computer input.
Enters incident data in computer, on appropriate form, or relays calls to appropriate personnel.
Routes non-emergency calls to appropriate personnel and/or agency.