9-1-1 Telecommunicator

City of Fayetteville • Nc 28301, NC

6d

About The Position

The City of Fayetteville is recruiting Telecommunicators to receive incoming calls for police, emergency medical, fire, and other emergency and non-emergency assistance, and to dispatch police and fire services. The role involves determining the nature and location of emergencies, prioritizing requests, providing lifesaving pre-arrival and post-dispatch instructions, and monitoring public safety resources for response and safety. Telecommunicators use communications equipment and computer systems to coordinate calls, dispatch resources, and exchange information with other agencies. A signed and notarized Authorization and Release to Obtain Information form must be attached to the application. Incomplete applications will not be processed, and resumes will not be considered in determining qualifications.

The position requires at least 48 hours of Continuing Dispatch Education every two years, with CDE hours logged on the IAED Recertification website to qualify for recertification. Fayetteville Fire and Police Dispatch certifications must be obtained as training becomes available. Applicants must be U.S. citizens and are subject to pre-employment polygraph and/or CVSA testing. The selection process is anticipated to take approximately eight weeks and includes a computerized skills test and panel interview. The selected candidate is subject to a drug screen, psychological evaluation, physical exam, background investigation, driving history check, and polygraph and/or CVSA.

Requirements

• Experience: None.
• Training equivalent to completion of the twelfth grade, supplemented by specialized training in public safety communications.
• IAED Emergency Telecommunicator Certification (ETC) or APCO Basic Telecommunicator certification.
• IAED Emergency Police Dispatch (EPD), Emergency Fire Dispatch (EFD), and Emergency Medical Dispatch (EMD) certifications.
• DCI Certification.
• CPR Certification.
• Fayetteville Call Taking certification within six months from the date of hire.
• Fayetteville Fire and Police Dispatch certifications must be obtained as training becomes available.
• Must be a U.S. citizen.
• Must attach a signed and notarized Authorization and Release to Obtain Information form to the application.
• Subject to pre-employment polygraph and/or CVSA testing.
• Must meet the stated eligibility requirements for DCIN certification; certain criminal convictions may disqualify an applicant.

Responsibilities

• Receive and process emergency 9-1-1 and non-emergency calls for police, emergency medical, fire, and other services, including calls from hearing-impaired individuals via TTY and text messages.
• Provide lifesaving instructions through pre-arrival and post-dispatch instructions.
• Determine the nature and location of emergencies; prioritize and dispatch police, fire, and public service units according to established policies and procedures; and monitor resources for response and safety.
• Dispatch public safety resources to emergency and non-emergency calls by voice or digital means, using advanced computer systems to manage resources and help minimize emergency response times.
• Operate communications and telecommunications equipment, including wide band radio, telephone and computer consoles and systems, and recording devices.
• Use telecommunications systems to coordinate emergency calls and relay information and requests for assistance involving other medical, fire, and law enforcement agencies.
• Complete a minimum of 48 hours of Continuing Dispatch Education every two years and maintain a log of CDE hours on the IAED Recertification website.
• Perform inquiries and relay accurate, timely information using public safety databases, including NCIC, Division of Criminal Information, NCAWARE, and law enforcement records management systems.
• Receive, process, and transmit information verbally, by teletype, or by computer to federal, state, and local government agencies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED