9-1-1 Telecommunicator 1 PT (9 vacancies)

Lancaster County • Manheim, PA

4d • Onsite

About The Position

This is a learning position where the employee will gain the basic skills necessary to become functional as a call taker. An employee in this role may not remain in this position beyond their first year of employment and must progress to a 9-1-1 Telecommunicator II. The role involves operating computer systems, telephone systems, and radio equipment in a fast-paced, multi-tasking environment, navigating PEMA approved protocols, and accurately processing requests for service and information. The employee will learn to compose and enter information into the computer-aided dispatch system and queue calls to the appropriate 9-1-1 Telecommunicator.

Requirements

• High School diploma or equivalent.
• Must be able to provide your own transportation to meetings, trainings, appointments and be able to access those locations with reasonable accommodations.
• Must be able to adapt to an ever-changing, fast-paced, multi-tasking work environment, and must be able to talk out differences and express opinions with co-workers and management staff.
• Maintains regular and predicable attendance in accordance with LCWC Employee Handbook Section 9.3.
• Responsible for learning the operation of the telephone system and ensuring that a call can be properly received, transferred, and traced.
• The ability to exhibit strong teamwork while maintaining effective working relationships with co-workers, general public and emergency service providers.
• The ability to grasp instructions.
• Sound knowledge of emergency service station identifiers, and their locations.
• Sound knowledge of geographic locations within the county including fringe areas of bordering counties.
• Must successfully obtain the following certifications and re-certifications as needed; CLEAN, CPR, JNET, PEMA Approved Protocols, NCMEC, FEMA, IS-100 and 700, Basic Telecommunicator.
• Must pass a 25-wpm typing test and a skill-based test.
• Must consent and pass a drug screening.

Nice To Haves

• Participates in continuing educational activities and meetings outside of normal business hours, as required.
• May be required to work outside of normal business hours to attend meetings or in an emergency situation.

Responsibilities

• Operates computer systems, telephone systems, and radio equipment efficiently in a timely manner while working in a fast-paced, multi-tasking environment.
• Navigates PEMA approved protocols efficiently in a timely manner by correctly determining the caller’s situation and its corresponding protocol and then communicating instructions to the caller and dispatching the incident in a fast-paced, multi-tasking environment.
• Acts decisively to accurately process requests for service and information in a timely manner in a fast-paced multi-task environment.
• Learns to compose and enter the information from the caller and radio into the correct format for entry in the computer aided dispatch system.
• Enters the caller’s information received into the computer aided dispatch system and queues the "call" to the appropriate 9-1-1 Telecommunicator.
• Receives and transmits messages through radio, telephone system, and computer that pertain to local, state, and federal public safety agencies.
• Verifies and composes, computer entries, and hit confirmations in the computer system operated by the Pennsylvania state Police and Federal Bureau of Investigation, as required.
• Is responsible for being attentive in all forms of instruction including classroom instruction, direct supervision and on the job training.
• Presents a proper appearance in accordance with LCWC Employee Handbook Section 4.4.
• Performs other duties designated by the 9-1-1 Communications Supervisor(s).

Benefits

• Find job security and stability alongside a growing community and a team that supports you.
• Level up your career through a large network and specialty training.
• Comprehensive benefits

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED