TELECOMMUNICATOR

City of Greer•Greer, SC

19h•Onsite

About The Position

The City of Greer is currently accepting applications for a Telecommunicator in our Police Department. This role involves answering 911 and other emergency and non-emergency telephone lines to ascertain, record, and disseminate the type of assistance needed, the location, and the urgency of the call. The Telecommunicator prioritizes calls and directs them to appropriate units via telephone or radio, and dispatches calls to fire departments, police departments, public services departments, or other appropriate agencies. The position requires monitoring multiple radios, computer screens, and other telecommunications equipment, as well as preparing and utilizing various reports and records. The Telecommunicator will refer to policy and procedure manuals, computer manuals, codes/laws/regulations, publications, and reference texts. They will utilize equipment such as a computer, CAD system, telephone, NCIC terminal, printer, copier, and walkie-talkie. The role also includes acknowledging and responding to all routine and emergency police and fire radio traffic, and documenting all incoming information as required. Additional duties include performing general administrative tasks, participating in required training and continuing education, assisting other officers and staff, staying current on departmental policies, completing work accurately and efficiently, maintaining assigned equipment, keeping the work area clean and organized, identifying and reporting suggested improvements, ensuring professionalism and excellent customer service, demonstrating strong ethical conduct, supporting a culture of results and collaboration, representing the department at community events, and adhering to the Employee Handbook and all applicable policies and procedures. Regular, reliable attendance is required, and other duties as assigned.

Requirements

High School diploma or GED.
Must be able to successfully complete the E911 training class and become certified by the National Crime Information Center, Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD) and Priority Police Dispatch within the first year of employment.
Must be able to work 12-hour shifts.

Nice To Haves

Must remain calm under pressure, possess strong communication skills, be decisive and have the ability to multi-task in a fast-paced environment.

Responsibilities

Answers 911 telephone lines, other emergency lines, and non-emergency lines in order to ascertain, record, and disseminate the type of assistance needed, the location, the urgency of the call, etc.; prioritizes calls and directs calls to appropriate units via telephone or radio.
Dispatches or transfers calls to fire department, police department, public services department, or appropriate agencies.
Monitors multiple radios, computer screens and other telecommunications equipment.
Prepares and utilizes a variety of reports and records such as NCIC entry, pay sheet, telephone logs, evaluation forms, location reports, memorandums, fire reports, wrecker logs, driver history, work orders, etc.
Refers to policy and procedure manuals, computer manuals, codes/laws/regulations, publications, and reference texts, etc.
Utilizes various types of equipment and machinery such as computer, CAD system, telephone, NCIC terminal, printer, copier, walkie-talkie, etc.
Acknowledges and responds to all routine and emergency police and fire radio traffic.
Documents all incoming information as required by individual calls for service.
Compiles various records and reports such as criminal history request, driver’s license search, daily/monthly statistics, calls for service (police), and calls for service (fire/medical).
Refers to the Department of Motor Vehicles replies, NCIC/SLED replies, mapping program, NCIC manual, logs/manuals/telephone directories, policy and procedure manuals, codes/laws/regulations, publications, and reference texts, etc.
Must remain calm under pressure, possess strong communication skills, be decisive and have the ability to multi-task in a fast-paced environment.
Performs general administrative tasks as required, including preparing reports and correspondence, entering and retrieving computer data, filing records, and answering phones.
Participates in required training and continuing education to obtain and maintain certifications and stay current on changes in codes and ordinances.
Assists other officers and staff when workload, emergencies, or special assignments require.
Stays current on departmental policies, procedures, and processes.
Completes work accurately, safely, and efficiently; maintains assigned equipment in good working condition.
Maintains a clean, safe, and organized work area.
Identifies and reports suggested improvements or areas of concern to the Supervisor.
Ensures professionalism and excellent customer service in all interactions while representing the City of Greer.
Demonstrates strong ethical conduct, integrity, and accountability with coworkers, customers, and the community.
Supports a culture of results, communication, and professional collaboration within the department and across the organization.
Represents the department at community events or meetings when requested by the Supervisor.
Adheres to the Employee Handbook and all applicable policies and procedures.
Maintains regular, reliable attendance.
Performs other duties as assigned.