9-1-1 Deputy Director

Lancaster County•Manheim, PA

1d•Onsite

About The Position

In Lancaster County, PA, the Deputy Director of 9-1-1 serves as a senior administrative and operational leader within the consolidated Department of Public Safety. They assist the Executive Director in planning, organizing, and directing the day-to-day operations of the 9-1-1 Emergency Communications Center (ECC).

Requirements

Typically requires a Bachelor’s degree in Emergency Management, Public or Business Administration, or a related field (equivalent combinations of education and public sector experience are often accepted).
Requires progressively responsible administrative and management experience within an emergency communications/9-1-1 center.
High-level decision making
Strategic financial foresight
Project management
Proficiency in business administration
Ability to maintain composure during major disasters or under challenging working conditions.

Responsibilities

Works closely with and supports the 9-1-1 ECC Operations manager who oversees the 24/7 operations of the emergency communications center (ECC).
Supports supervisors, and administrative staff to ensure the smooth business continuity of the 9-1-1 ECC.
Ensures all operations and personnel comply with Pennsylvania Emergency Management Agency (PEMA) guidelines, APCO standards, International Academy of Emergency Dispatch (IAED) standards, and state/federal public safety regulations.
Works closely with the quality improvement and training program managers to ensure that policies and procedures align with national accreditation standards and industry best practices.
Evaluates the performance of telecommunicators and establishes strict certification and continuing education criteria for professional standards.
Collaborates with County IT Department to maintain systems like Next Generation 9-1-1 (NG9-1-1), dispatch protocols (ProQA) systems, and GIS mapping.
Assists in managing the 9-1-1 ECC divisional budget, strategic financial forecasting, 9-1-1 / PEMA grant applications.
Works closely with the 9-1-1 ECC Operations Manager to ensure staffing allocation during regular workdays and during major incidents.
Acts as the primary point of contact and representative for partner emergency service agencies, the public, and local/state government boards regarding 9-1-1 Emergency Communications.