9-1-1 Business Manager

Lancaster County•Manheim, PA

1d•Hybrid

About The Position

The 9-1-1 Business Manager is responsible for the comprehensive financial management, grants administration, and business operations support of the County’s 9-1-1 Emergency Communications Center (ECC) and the Public Safety Technology Division. This position plays a critical role in developing, executing, and overseeing the division’s multi-million-dollar operational budget, managing multiple 9-1-1 public safety grants and revenue streams, and ensuring fiscal compliance with state and federal regulations. The Business Manager also administers revenue-generating lease agreements, supports strategic planning efforts, and serves as the primary point of contact for external financial audits. This position ensures the efficient operation of the 9-1-1 ECC by managing budgeting processes, administration, business operations policy development, and compliance with relevant PEMA and Federal regulations. The role requires collaboration with internal divisions within the Department of Public Safety, other Lancaster County Departments, external agencies, and stakeholders to support the 9-1-1 emergency communications center’s mission of delivering prompt and effective 9-1-1 emergency communication services.

Requirements

Bachelor’s degree in public administration, business administration, emergency management, or a related field and 1 year of relevant experience, or HS diploma and a minimum of five (5) years of progressively responsible workforce experience in administrative management within a public safety or emergency communications environment, or Any combination of education and experience which has provided the knowledge, skills and abilities cited above.
Comprehensive understanding of budgeting, financial reporting, and fiscal management.
Proficiency in human resources practices, including labor laws and employee relations.
Familiarity with emergency communication systems and public safety operations.
Strong leadership and organizational skills, with the ability to manage multiple projects simultaneously.
Excellent communication and interpersonal skills to effectively interact with diverse stakeholders.
Must pass a PA State Police Criminal background check.
A person in this position may not have been convicted, plead guilty, or plead no contest to a felony or serious misdemeanor.
Must consent to and pass a drug screening.

Responsibilities

Assists the Executive Director, and the Deputy Director, 9-1-1 ECC, and Deputy Director Public Safety Technology with long-range planning, strategic funding initiatives, and capital improvement projects.
Supports major procurements, including drafting RFPs and evaluating vendor responses.
Contributes to business policy development, project planning, and operational reporting.
Is the primary person responsible for managing and maintaining records, reports, and databases related to 9-1-1 emergency communications center and public safety technology division budget and finances.
Assists with budget tracking, financial reports, and expenditure monitoring for the 9-1-1 emergency communications center and the public safety technology division.
Maintains records of expenses and ensures compliance with County, State, and Federal budgetary guidelines.
Provides the County Budget Services Department with updated quarterly expenditures forecast; tracks all funding streams.
Processes invoices/check requests; creates and reconciles all purchase orders.
Works directly with vendors/contractors to ensure compliance with County, State (PEMA), and Federal purchasing guidelines.
Manages and tracks all contractual agreements, including service contracts, lease agreements, and blanket purchasing agreements.
Manages the 9-1-1 emergency communications center and public safety technology division capital improvement plan (CIP).
Ensures compliance with County, State (PEMA), and Federal regulations regarding PA Act 17 (9-1-1) funding.
Maintains accurate records of training, certifications, and procedural compliance for dispatch centers to satisfy PEMA and PA Act 17 audit requirements.
Supports PEMA audits and inspections by providing necessary documentation and reports; track all PA Act 17 expenditures and processes the annual reconciliation.
Processes the bi-yearly audit of PEMA PA Act 17 funds by an outside auditing firm.
Monitors and ensures compliance with and reports all other grants for the 9-1-1 division.
Attends and completes PEMA training when required.
Monitors and manages the 9-1-1 ECC's/DPS Technology Division’s annual budgets in coordination with executive leadership.
Monitors expenditures, prepare financial reports, and ensure fiscal responsibility of the 9-1-1 emergency communications center and public safety technology division.
Oversees procurement processes, including vendor contracts and service agreements.
Coordinates grant applications and manages awarded funds in compliance with grant requirements.
Develops, implements, and updates business office policies and procedures to align with federal, state, and local regulations.
Ensures compliance with standards set by accrediting bodies and regulatory agencies.
Maintains record management systems and oversees data retention policies.
Assists in strategic planning and the development of long-term business goals for the 9-1-1 emergency communications center and public safety technology division.
Facilitates interdepartmental communications to enhance business process efficiency.
Represents the Department of Public Safety in meetings, conferences, and public forums to promote business operations collaboration and administrative information sharing.
Acts as a liaison between the 9-1-1 emergency communications center and public safety technology division, external agencies, other divisions within the department, and other county departments for administrative needs.
Contact various competitive local exchange carriers (CLECS) regarding any billing discrepancies; process all phone disconnects with the various CLECS.
Facilitate internal department and division communication regarding updates to policies, procedures, and system changes.
Coordinate setting up meetings (virtual & in-house).