811 Operator

Flock

6d•$40,000 - $50,000

About The Position

The 811 Operator owns the end-to-end Call 811 locate workflow across assigned operating markets, from interpreting incoming site surveys and creating tickets through coordinating with agencies and confirming field readiness. The role supports installation schedules by managing high-volume locate activity across multiple state jurisdictions while maintaining accurate records and meeting state-specific regulations and timelines. Working primarily through Salesforce, internal systems, custom software, and queue-management tools, the 811 Operator investigates locate exceptions, missing information, anomalies, and agency delays; documents evidence; and escalates risks. The role partners with Field Operations, scheduling, deployment teams, state 811 centers, and field deployment partners to provide status visibility and clear roadblocks before excavation begins. It also identifies practical process improvements and workflow automations while protecting compliance and quality. This is a software- and operations-focused coordination role, not a field excavation, installation, or generic customer support position.

Requirements

Proficiency navigating Salesforce, reporting dashboards, and operational workflow software to manage high-volume task queues.
Strong investigative and analytical skills to interpret site surveys, identify discrepancies, and resolve locate anomalies.
Clear written and verbal communication skills for documenting exception histories, cross-functional handoffs, and operational updates.
Ability to prioritize competing requests under strict timing guidelines and evolving state compliance standards.
Methodical record-keeping, dependency tracking, and follow-through with internal stakeholders.

Responsibilities

Oversee and execute the end-to-end Call 811 ticket lifecycle in Salesforce and internal systems across assigned operating markets.
Interpret site surveys to create, update, and monitor locate tickets in compliance with state-specific regulations and timelines.
Investigate locate anomalies, missing information, and agency delays; document evidence and follow clear risk escalation paths.
Partner with Field Operations, scheduling, and deployment teams to provide status visibility and ensure field readiness before excavation begins.
Use internal custom software and queue-management tools to prioritize high-volume locate requests and maintain complete audit records.
Identify and implement practical process improvements or workflow automations to reduce manual rework while maintaining compliance and quality.
Track state certification updates and proactively clear roadblocks to field activity.