60 & Better Center Admin

Homepage| Jewish Federation of Cincinnati • Cincinnati, OH

7d

About The Position

The Mayerson JCC is seeking an Administrative Assistant to provide administrative support for the efficient operation of the office. This role involves supporting managers and employees through various organizational and communication tasks. The administrative assistant will handle client communications via phone, email, and in person, ensuring accuracy and quality in all duties. Key responsibilities include managing client inquiries, assisting with COA audit preparation, processing registrations, updating client files in multiple systems (Sales Force, ServTracker, Wellsky), and maintaining Excel databases for billing and tracking purposes. The role also involves generating reports using Serv Tracker and performing other duties as assigned.

Requirements

• Excellent computer skills.
• Organized, disciplined, and efficient.
• Research and analytical skills.
• Ability to maintain composure and calmness in stressful situations.
• Good decision maker and ready to take responsibility.
• Ability to set achievable goals and completing tasks before or on meeting the deadlines.
• Excellent problem-solving skills.
• Ability to behave as a role model in appearance and conduct.

Responsibilities

• Handle client calls, emails, and personal drop-ins regarding questions, changes, and complaints.
• Update client records, sign people up for programs, and communicate with other departments.
• Assist with ongoing COA (Council on Aging) audit preparation.
• Implement billing for services when needed.
• Process Client Registration forms and update clients’ physical and electronic files utilizing Sales Force, ServTracker, and Wellsky.
• Use Excel to maintain databases for billing funders for programs like Recreation/Programming, To Go Meals, and Private Pay Meals.
• Track Client Registrations received in Excel to anticipate needed registrations before events or trips.
• Utilize Serv Tracker for reports for information gathering.
• Perform other duties as needed.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed