5G Network Performance Engineer

Verizon•Medway, MA

17d•Hybrid

About The Position

As a System Performance Engineer 3, you will investigate, evaluate, and resolve complex network and data performance issues to ensure optimal and reliable service. Using 5G optimization techniques and AI tools, you will improve network efficiency and customer satisfaction. This is a hybrid role with a defined work location, including work from home and at least three days per week in the office. The manager sets the work location, and employees must comply with hybrid work policies. The role is scheduled for 40 hours per week and may require travel of approximately 25% and a flexible schedule, including nights and weekends as operational needs dictate.

Requirements

Bachelor’s degree or four or more years of work experience.
Four or more years of relevant experience, demonstrated through work experience and/or military experience.
Hands-on experience with 5G NR and LTE network performance optimization.
Valid driver’s license.
Willingness to travel up to approximately 25% of the time.
Willingness to work a flexible schedule, including nights and weekends as operational needs dictate.
Strong customer service orientation and ability to take ownership of issues through resolution.
Ability to understand and evaluate complex problems and present solutions.
Ability to work independently and effectively with diverse business teams and vendors to implement solutions.

Nice To Haves

Degree in Electrical Engineering, Computer Engineering, Telecommunications, or a related technical field.
Deep knowledge of 5G NR, LTE, VoLTE, VoNR, and RAN architecture and protocols.
Proficiency with AI and machine learning tools for network analytics, automated root-cause analysis, and predictive maintenance, such as Claude, custom Python scripts, or AI-based network orchestration tools.
Strong understanding of IP, transport protocols, and backhaul performance.
Experience with network optimization, data analysis, and SP tools such as TrueCall, Atoll, Dmat, or trace analysis tools.
Experience with Samsung RAN systems, including USM (Unified Element Manager), and 3GPP standards.
Proven ability to differentiate, isolate, and diagnose RAN versus CORE network issues.
Expertise in inter-modulation, distortion, RF interference detection, and mitigation techniques.
Strong analytical problem-solving skills and clear technical communication capabilities.

Responsibilities

Evaluate end-to-end service performance trends and isolate root causes of impacted services.
Perform comprehensive LTE, 5G, VoLTE, and VoNR testing and analyze relevant KPIs.
Optimize LTE, 5G NR, and RAN networks using traditional methods and AI-driven automation tools.
Investigate and resolve escalated customer service and coverage complaints.
Optimize embedded networks to integrate new macro sites, small cells, Fixed Wireless Access (FWA), and In-Building Distributed Antenna Systems (DAS).
Use predictive AI models and analytics to forecast network congestion, optimize parameter configurations, and automate troubleshooting workflows.

Benefits

Medical insurance
Dental insurance
Vision insurance
Short- and long-term disability insurance
Basic and supplemental life insurance
AD&D insurance
Identity theft protection
Pet insurance
Group home and auto insurance
Matched 401(k) savings plan
Up to 8 company-paid holidays per year
Up to 6 personal days per year
Paid parental leave
Adoption assistance
Tuition assistance
Other incentives
Potential premium pay, such as overtime, shift differential, holiday pay, and allowances, depending on the role
Up to 15 days of vacation per year for newly hired employees, with additional vacation as service increases
Incentive-based compensation with potential to earn more