3rd Shift Manager
About The Position
The 3rd Shift Manager leads and supports Shift Supervisors and Direct Support Professionals to keep residential programs operating smoothly overnight and ensure the individuals served receive appropriate care, support, and safety. The role oversees overnight staffing and operations, responds to emergencies and concerns, and fosters a positive, supportive environment for employees and individuals. The position helps ensure each overnight shift is safe and successful through staff leadership, operational oversight, regulatory compliance, communication, and continuous improvement.
Requirements
- 3–5 years of management experience, preferably in developmental disabilities, or an equivalent combination of education and experience.
- Previous STNA or DSP experience required.
- Strong leadership, organizational, and communication skills, with the ability to manage multiple tasks and coordinate with internal and external teams.
- Proficiency in Microsoft Outlook, Excel, Word, ICM, and general computer applications.
- Ability to interpret instructions, oversee staff, and communicate medically related information while collaborating with licensed clinical professionals.
- Flexible schedule, including evenings and weekends, to meet the needs of individuals, staff, and families.
- Ability to perform physical duties, including lifting up to 50 pounds, assisting with mobility, and standing, walking, bending, kneeling, and reaching for extended periods.
- Adequate vision, hearing, and physical stability to monitor individuals, recognize safety concerns, and maintain a safe environment.
- Ability to work in environments with potential exposure to bloodborne pathogens.
Nice To Haves
- Experience in healthcare, nursing support, respiratory care, or medically complex care environments is strongly preferred for assignments involving individuals with significant medical needs.
Responsibilities
- Provide leadership and oversight of Shift Supervisors, including staffing, scheduling, training, performance management, and professional development.
- Ensure adequate staffing coverage and completion of daily operational tasks, safety checks, and required documentation.
- Provide direct support and Shift Supervisor coverage as needed, modeling positive behavior support and Gentle Teaching practices.
- Respond to incidents, medical and behavioral concerns, staffing emergencies, and crisis situations, ensuring appropriate notifications, documentation, and follow-up.
- Ensure compliance with agency policies, Medicaid requirements, licensure standards, and applicable state and federal regulations.
- Monitor operational quality, identify risks, and recommend improvements to staffing, safety, and overall efficiency.
- Maintain effective communication with leadership, staff, individuals, families, and guardians regarding operational needs and concerns.
- Promote collaboration, accountability, and professional relationships across departments.
- Perform additional duties as assigned.
Benefits
- Comprehensive health package, including medical, dental, vision, life, and disability coverage.
- 401(k) with company match starting at 60 days.
- Paid training.
- Paid vacation and personal days starting at 90 days.
- Access to a Success Coach.
- Interest-free tuition and emergency loans.
- Transportation assistance.
- $2,000 Employee Referral Program.
- Employee Assistance Program.
- Training and advancement through Sunshine U.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
