3rd Party Assistant

IVY FERTILITY•Pleasant Grove, UT

1d•$20 - $21•Onsite

About The Position

Utah Fertility Center is hiring a full-time 3rd Party Clinical Assistant at its Pleasant Grove, Utah location. The role supports compassionate, personalized fertility care by coordinating patient records, appointments, communications, treatment-related documentation, and administrative operations. The assistant works with patients, physicians, nurse coordinators, outside medical facilities, and relevant agencies, while maintaining accurate records and protecting confidential health information in accordance with HIPAA and applicable privacy regulations.

Requirements

Strong organizational skills and exceptional attention to detail.
Excellent written and verbal communication skills.
Ability to communicate compassionately and professionally with patients, egg donors, gestational carriers, and intended parents.
Ability to manage multiple priorities, coordinate appointments, and meet important deadlines.
Ability to handle confidential and sensitive medical information while maintaining HIPAA compliance.
Ability to work independently and collaboratively with physicians, nurses, and other clinical team members.
Strong problem-solving skills and ability to adapt in a fast-paced clinical environment.
Professional, dependable, and patient-focused approach.
Ability to follow established clinical protocols, maintain accurate documentation, and ensure required records are complete.

Nice To Haves

Previous experience in a medical office, fertility clinic, or reproductive healthcare setting.
Knowledge of fertility treatments, third-party reproduction, and donor/surrogate processes.

Responsibilities

Maintain, update, and organize accurate, confidential patient records, including fertility treatment information, laboratory results, diagnostic testing, and patient progress.
Coordinate and schedule patient consultations, treatment appointments, laboratory work, genetic testing, and other diagnostic procedures.
Communicate with patients, physicians, nurse coordinators, outside medical facilities, and relevant agencies to support clear, compassionate, timely coordination.
Respond to patient inquiries, calls, emails, and messages; provide administrative assistance and direct clinical questions to the appropriate healthcare provider.
Request, obtain, track, and follow up on outside medical records, including records needed for gestational carrier medical record reviews and eligibility determinations.
Obtain and document medical record requests, authorizations, and releases before disclosing protected health information, in accordance with HIPAA requirements.
Support fertility treatment coordination by preparing external medical orders, obtaining outside monitoring results, gathering donor cycle information, and facilitating communication between clinics.
Support patient care through follow-up communication, coordination of testing and appointments, and assistance with patient requests and treatment-related documentation.
Assist with SART reporting, including patient outreach, collection of pregnancy and obstetric outcome information, consent management, and accurate chart documentation.
Provide administrative and operational support to physicians and nursing staff, including managing assigned tasks, processing paperwork, and coordinating patient correspondence.
Maintain accuracy, confidentiality, and compliance with HIPAA and applicable patient privacy regulations while managing multiple priorities in a fast-paced clinical environment.