3LS Quality Engineer
About The Position
3LS Quality Engineer Description - The 3LS Engineer is the highest technical escalation authority, partnering with R&D, ODMs, vendors, and product engineering teams to resolve the most complex and business-critical issues escalated from global customer support organizations. This role requires expert-level capability in system-level debugging across hardware, operating system, drivers, firmware, and applications. The Principal Engineer drives deep root cause analysis, enforces structured problem-solving methodologies, and delivers scalable, permanent solutions that improve overall product quality and reliability.
Requirements
- Advanced diagnostic and analytical skills for complex, cross-domain technical issues
- Expert use of debugging tools: WinDbg, Windows Performance Analyzer (WPA).
- Strong experience troubleshooting PC hardware and platform-level issues (CPU, memory, storage, I/O, thermal)
- Deep understanding of system architecture: BIOS/UEFI, OS internals, drivers, firmware interactions
- Proficiency in Windows internals: services, registry, event tracing, PowerShell, command-line tools
- Ability to independently lead investigations with minimal direction
- Strong written and verbal communication skills for both technical and executive audiences
- Ability to operate effectively under high-pressure, high-ambiguity conditions
- Bachelor’s or Master’s degree in Industrial, Manufacturing, Electrical, Electronics Engineering, or a related discipline (or equivalent practical experience).
- 5+ years of progressive experience in quality engineering, quality systems, reliability engineering, in system debugging, enterprise support, or platform engineering or related fields.
- Demonstrated experience operating at a principal or enterprise‑level scope, influencing strategy beyond a single product or team
- Experience working with OEM/ODM ecosystems and silicon vendors
- Certifications such as Microsoft Windows Client/Server, CompTIA A+, or equivalent
- Experience analyzing system logs, telemetry data, and kernel/user-mode dump files
Responsibilities
- Resolve complex field issues that cannot be addressed by 1st/2nd level support organizations, act as final escalation point
- Lead system-level debugging across hardware, OS, drivers, firmware, BIOS, and applications to isolate root cause
- Utilize advanced debugging techniques including log analysis, crash dump analysis, signal tracing, and performance profiling
- Drive end-to-end root cause analysis and define corrective and preventive actions for systemic issues
- Collaborate cross-functionally with R&D, ODMs, silicon vendors, and external suppliers to resolve design and integration defects
- Support failure analysis and quality engineering teams to identify defect trends and systemic gaps
- Validate hardware, firmware, and software fixes to ensure stability, compatibility, and production readiness
- Document and manage escalations using structured methodologies (8D, RCA reports, defect tracking systems)
- Influence product design, firmware behavior, and driver implementation based on field learnings
- Mentor senior engineers and establish best practices for debugging, escalation handling, and knowledge sharing
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
