340B Pharmacy Tech

WACO FAMILY MEDICINE•Waco, TX

About The Position

The Pharmacy Technician – Clinical Team (340B) supports the 340B Medication Therapy Management Team in improving patient access to specialty, high-cost, and complex medication therapies while ensuring compliant participation in the 340B Drug Pricing Program. The team helps patients address insurance, affordability, and treatment-access barriers through patient outreach, financial assistance navigation, and coordination of medication access services. Working with Waco Family Medicine providers, patient assistance programs, payers, specialty pharmacies, and the Community (Retail) Pharmacy team, the position supports patients from referral and enrollment through medication fulfillment, refill support, and adherence monitoring. The role also supports responsible stewardship of 340B resources and the organization’s mission to provide care to underserved and vulnerable populations.

Requirements

Minimum 3–5 years of experience in retail, outpatient, ambulatory care, specialty pharmacy, or medication access services.
Demonstrated ability to engage patients through outbound telephone outreach and build rapport with diverse patient populations.
Strong written and verbal communication skills, including the ability to explain medication, insurance, and financial assistance processes in patient-friendly language.
Ability to accurately and thoroughly document patient interactions, interventions, and outcomes in an electronic health record.
Strong organizational and time-management skills, including the ability to manage multiple patient cases and competing priorities.
Ability to work independently, maintain productivity standards, and complete follow-up activities within established timelines.
Attention to detail and commitment to accurate records and program documentation.
Problem-solving skills and the ability to identify and resolve medication access barriers.
Commitment to patient-centered care, accountability, and professional collaboration.
Visual and auditory accuracy.
Ability to understand and carry out simple and detailed oral and written instructions, memorize and retain instructions, and read and interpret detailed specifications.

Nice To Haves

Active pharmacy technician license in the State of Texas.
National Pharmacy Technician Certification (CPhT).
Associate's or bachelor's degree.
Experience with electronic health record and pharmacy dispensing systems.
Experience with prior authorizations, patient assistance programs, copay assistance programs, specialty medications, or medication access workflows.
Bilingual English/Spanish.

Responsibilities

Identify patients prescribed specialty, high-cost, and complex therapies who may benefit from medication access, financial assistance, or adherence support.
Review referral work queues, payer requirements, and pharmacy reports to identify patients at risk of delayed therapy initiation or treatment interruption.
Conduct patient outreach by telephone, text, MyChart, or in person to assess medication access, affordability, and adherence needs.
Educate patients about pharmacy services, medication assistance programs, and resources that support therapy initiation and continuation.
Address patient concerns related to medication costs, insurance coverage, pharmacy access, and treatment barriers.
Screen patients for eligibility for manufacturer patient assistance programs, copay assistance programs, foundation grants, and other affordability resources.
Assist patients with enrollment, renewal, and re-enrollment activities for financial assistance.
Collaborate with providers, payers, manufacturers, and specialty pharmacies to facilitate access to prescribed therapies.
Support prior authorization, appeals, and insurance navigation activities as directed by the pharmacist.
Monitor assistance program requirements and funding availability to help prevent interruptions in therapy access.
Serve as a liaison among patients, providers, pharmacy staff, manufacturers, specialty pharmacies, and payer organizations.
Partner with the Community (Retail) Pharmacy team to coordinate timely medication fulfillment, delivery, pickup, and refills.
Coordinate transitions between assistance programs, insurance coverage, and pharmacy dispensing channels as needed.
Resolve medication access barriers in a timely manner and facilitate communication among care team members.
Monitor refill schedules and patient engagement to identify therapy gaps; contact patients to coordinate refills, renew assistance enrollments, and address adherence barriers.
Assess adherence concerns and escalate clinical issues to the pharmacist or prescribing provider as appropriate.
Support medication adherence and persistence initiatives, including refill reminders, packaging solutions, and delivery services.
Document patient interactions, interventions, assistance activities, and outcomes in the electronic health record and other applicable systems.
Maintain accurate records required for medication assistance programs and 340B operations.
Track and report medication access metrics, assistance outcomes, patient engagement, and adherence performance.
Support quality improvement initiatives and contribute data for departmental reporting, program evaluation, and organizational performance measures.
Participate in team huddles, meetings, and workflow improvement initiatives.
Identify and communicate workflow gaps, operational challenges, and patient access barriers to leadership.
Assist with patient education materials, departmental resources, and process improvements.
Support compliant participation in the 340B Drug Pricing Program through responsible stewardship of program resources and adherence to organizational policies.