340B Account Executive

Equiscript LLC•, (Multiple States)

6d•Remote

About The Position

Equiscript is dedicated to improving healthcare access and affordability for underserved populations. We are seeking a motivated and skilled 340B Account Executive to join our team and help manage our 340B drug pricing program effectively. The Account Executive is responsible for managing and growing client relationships within the 340B program space while serving as the primary point of contact for covered entities and vendor partners. This role focuses on client retention, program optimization, operational support, compliance oversight, and identifying opportunities for account growth. The Account Executive works cross-functionally with implementation, operations, development, and leadership teams to ensure successful client outcomes and exceptional service delivery.

Requirements

Demonstrated ability to build, strengthen, and maintain positive professional relationships with clients, vendors, pharmacies, and internal stakeholders.
Excellent analytical, critical thinking, and problem-solving abilities with strong attention to detail.
Exceptional verbal and written communication skills, including the ability to communicate complex information clearly and professionally.
Strong organizational, prioritization, and time management skills with the ability to manage multiple responsibilities simultaneously.
Professional and confident demeanor with the ability to establish trust quickly, proactively identify issues, and resolve concerns effectively.
Self-motivated, solution-oriented professional with a positive attitude and a strong sense of accountability.
Effectively deescalate high stress situations through clear and efficient problem-solving skills.
Ability to work independently.
A thorough understanding of Equiscript’s suite of services, including the client and patient journey.
Flexibility to adjust to changing priorities and processes.
Strong technical proficiency with Microsoft Office, Google Workspace, and web-based applications; advanced Microsoft Excel skills are strongly preferred.
Comfortable leveraging AI tools and technology to improve efficiency, communication, reporting, and overall job performance.
Willingness to travel up to 10%, including nights and possible weekends.
Flexibility to support varying work schedules based on client and operational needs.
Clear background check required.
Valid driver's license, clean motor vehicle record and ability to be insured by company insurance guidelines.

Nice To Haves

Experience in healthcare account management, pharmacy operations, 340B administration, or healthcare services is strongly preferred.
Devotion to high-quality service levels and our cause.
Minimum of 2 years of experience in healthcare, pharmacy operations, account management, program management, sales, or related healthcare services, preferably within the 340B industry.
Strong working knowledge of 340B program operations, compliance requirements, pharmacy workflows, and manufacturer restrictions.
Experience managing client relationships and collaborating cross-functionally with internal teams and external partners.
Experience supporting contract pharmacy operations, claims review processes, or healthcare vendor coordination preferred.
Ability to interpret data trends, identify operational opportunities, and support strategic client recommendations.
Strong communication and interpersonal skills, with the ability to work collaboratively across departments.
Proficient in data analysis, reporting, and CRM platforms such as HubSpot or similar systems.
Ability to manage multiple projects and priorities in a fast-paced environment.

Responsibilities

Managing client relationships: Serve as the primary account contact for assigned 340B clients and vendor partners, building and maintaining strong, long-term client relationships through regular communication, strategic guidance, and proactive support. Prepare and present quarterly business reviews.
Conduct recurring client meetings to review account performance, address operational concerns, and identify improvement opportunities.
Respond to client inquiries, escalations, and service issues in a timely and professional manner.
Ensure high client satisfaction and retention by delivering consistent account management and support.
340B Program Compliance & Oversight: Ensure compliance with HRSA guidelines, manufacturer restrictions, and applicable program requirements. Assist clients with maintaining accurate program documentation, contract pharmacy records, and audit preparedness. Support internal and external audit activities by gathering documentation, reviewing claims activity, and validating program data.
Providing program guidance and support: Act as a trusted advisor to clients, offering guidance and support on program implementation, optimization, and best practices. Educate clients on program rules, assist with program enrollment, and help them navigate program changes.
Collaborating with internal teams: Work closely with internal teams, such as sales, implementation, and customer support, to ensure seamless delivery of services to clients. Coordinate product demonstrations, resolve issues, and provide feedback for product improvement.
Conducting data analysis and reporting: Analyze program data, program performance metrics, and reimbursement trends to identify opportunities and risks for clients. Prepare and present client reports, summarizing program performance, savings trends, compliance findings, and operational insights.
Managing contract negotiations: May be involved in contract negotiations with clients, ensuring that terms and conditions are aligned with the client's needs and program requirements. This may include pricing discussions, service level agreements, and contract renewals.
Staying updated on industry trends and regulations: Maintain a strong understanding of 340B regulations, manufacturer policies, and industry trends. Stay current on IRA/MFP impacts, contract pharmacy developments, and compliance changes affecting covered entities and pharmacies.
Account Growth & Business Development: Identify opportunities to expand client participation through additional contract pharmacy relationships and program services. Present value-added solutions and support upselling initiatives aligned with client needs and organizational goals. Support leadership in maintaining strong client partnerships and expanding overall account value.
Providing Vendor Support: Review and submit vendor claims data. Access vendors' SFTP to drop files for review, notify the development team of approved claims to upload to CPE, and attend weekly calls with the vendors team.