24-HR Services MH&A Case Manager

Fred Victor Centre • Toronto, ON

5d • CA$0 - CA$29 • Onsite

About The Position

Fred Victor is seeking a 24-Hour Services Mental Health and Addictions Case Manager for their Women's Hostel. This full-time, permanent position is responsible for implementing harm reduction, client-centered recovery philosophy, and community service delivery. The role involves conducting outreach, fostering engagement with harm reduction programs, providing overdose prevention education, and ensuring the overall mental health and well-being of clients. The Case Manager will liaise with community resources, assist clients with symptom management, implement trauma-informed practices, and monitor service plans. Responsibilities also include processing client intakes, leading external agency staff, conducting crisis interventions, and maintaining professional boundaries. The position requires participation in meetings, punctuality, and adherence to all Fred Victor Centre's policies and procedures, including the Ontario Occupational Health and Safety Act.

Requirements

• Educational background in social services with a mental health and harm reduction focus, including continuing education aimed at deepening practice in working with vulnerable individuals.
• Minimum 3-year experience working with people living with serious mental health/substance use issues, as well as people who have experienced violence and social isolation.
• Knowledge and prior work experience in the supportive housing and homelessness sector and empathetic understanding of the issues facing marginalized women living with impacts of poverty, social isolation, mental illness, abuse, trauma and/or substance abuse/misuse issues.
• Knowledge of substance use and addictions, specifically injection drug use, through a combination of lived experience, work experience, and/or education/training.
• Knowledgeable in harm reduction principles as well as proven experience with overdose prevention, response and training in/experience with Naloxone administration.
• Experience in providing life skills coaching with commitment to mental health recovery principles.
• Able to build partnerships and alliances with other community organizations, health centers, etc.
• Knowledge of community-based resources and services, and experience of supporting individuals to navigate the service system across multiple sectors such as housing, legal, income support, health and settlement.
• Awareness of and sensitivity to the health issues of a diverse community and experience working with disenfranchised populations.
• Commitment to community development practices, including understanding that people living on a low income are a resource and have an important role in finding solutions to social challenges.
• An understanding of systems that cause and support homelessness, poverty and discrimination.
• Understanding of strategies that promote asset development and self-empowerment.
• Ability to develop effective and productive relationships with program participants, co-workers and external agencies including defining roles and implementing multi-disciplinary team practices.
• Possess strong skills in crisis intervention and conflict resolution, able to utilize sound problem solving and decision-making skills under pressure and create and implement creative solutions.
• Must be available for shift work.
• Experienced with data management, recordkeeping and computer literacy.
• Strong communication skills, both written and oral.
• Administrative and organizational skills include literacy in Word, Excel, Outlook, Windows, and SMIS.

Nice To Haves

• Lived experience of mental health challenges, homelessness, and/or the effects of poverty is an asset.

Responsibilities

• Implement harm reduction, client-centered recovery philosophy and community service delivery.
• Conduct community outreach and advocacy to have more partnerships for connecting clients to resources.
• Foster engagement with harm reduction programs including workshops and social activities.
• Harm reduction kit ordering, making, storage and distribution.
• Ensure safe disposal of used harm reduction equipment in accordance with established protocols.
• Provide overdose prevention education and support.
• Engage clients with monthly programs and document meeting minutes.
• Work with the Harm Reduction Committee, clients and peers to explore, support, and create opportunities for harm reduction programming and services.
• Ensure the overall mental health, well-being of clients.
• Liaise clients with community resources connected to the provision of mental health and addiction services.
• Assist clients with symptom management through the knowledge of mental illness, and addictions on a one-on-one basis.
• Implement trauma informed practices by ensuring the physical safety of clients and awareness of potential triggers to avoid re-traumatization.
• Collaborate with the creation of a predictable environment that allows clients to rebuild a sense of efficacy and personal control.
• Use a strengths-based approach, focused on skills building to further develop resiliency.
• Follow up with clientele on the list every week, and if need be, on a regular basis based on priority and urgency of care.
• Review and adjust goals from the perspective of both the member and worker, as well as member satisfaction with service and achievements.
• Record client notes, intake forms, and discharge plans in accordance with Toronto Shelter Standards and FVC’s policies and procedures.
• Report in writing: all accidents, injuries, and occurrences and other reports as requested.
• Collect data, including clients’ demographics, service statistics, and goal achievement, as well as other systems that may be developed.
• Provide appropriate referrals, information and advocacy to other support services to assist clients to meet the goals outlined in their case plans.
• Provide staff back-up for any agency programs and daily routine activities as needed.
• Work in cooperation with other staff clients in the provision of efficient and coordinated services.
• Process client intakes, transfers and support clients with daily needs.
• Responsible for resolving client’s complaints when appropriate, including timely follow up.
• Lead and support external agency staff while they are onsite delivering support services to clients.
• Ability to participate side by side with individuals to accomplish tasks and develop meaningful activities.
• Conduct crisis interventions, de-escalate potentially violent situations, practice conflict resolution and able to conduct group facilitation.
• Communicate and demonstrate appropriate professional boundaries with clients, staff, and community partners and abide by all the Fred Victor Centre’s policies and procedures.
• Work in accordance with the Ontario Occupational Health and Safety Act.
• Participate in regular meetings and evaluations with Program Manager/Senior Manager.
• Observe work related requirements such as punctuality, attending staff meetings, meeting deadlines and working with or without direct support.
• Other duties as required.

Benefits

• Group benefits with Life Insurance, AD&D, Extended Health and Dental Care with 100% premiums paid by the employer
• LTD with premiums 100% paid by employees
• Sick leave and float day
• RRSP with 6.5% employer contribution and 4% employee contribution after successful completion of probation
• 4 weeks of vacation to start
• Generous paid sick leave allowance
• Comprehensive Dental, Extended Health and LTD group benefits package includes individual and family coverage, including prescriptions, hospital accommodation, hearing care, paramedical practitioners and a wide variety of dental care.
• Additional insurance includes vision care and travel for emergency medical services.
• Access to employee and family assistance plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed