211 Kynect Resources Specialist (Part-time)
About The Position
The part-time 211 Kynect Resources Specialist supports the implementation, utilization and ongoing operation of Kynect Resources in accordance with the Memorandum of Agreement (MOA) between the Commonwealth of Kentucky, United Way of Kentucky (UWKY), and United Way of Greater Cincinnati. The position is dedicated to Community Partner onboarding, technical assistance, referral coordination, platform utilization, outreach, public awareness, reporting and statewide coordination supporting successful implementation of Kynect Resources. Temporary support of 211 operations in Kentucky may occur during operational necessity and shall not materially impair fulfillment of Kynect Resources obligations.
Requirements
- Bachelor’s degree from an accredited college or university with a major in Social Work, Human Services or a related field (preferred).
- At least one year of experience in the human services field, including social service interviewing, is desirable.
- Broad knowledge of human services and the Greater Cincinnati service network preferred.
- Strong organizational, problem solving and communication skills.
- Knowledge of community resources.
- Effective and comprehensive computer skills, including Microsoft Office.
- Ability to work independently and in group settings and build effective relationships with staff, administration, volunteers, agencies, and community members.
Nice To Haves
- Broad knowledge of human services and the Greater Cincinnati service network
Responsibilities
- Serve as a dedicated Kynect Resources representative supporting implementation and ongoing utilization.
- Promote platform adoption and effective utilization among Community Partners and Kentucky residents.
- Support statewide implementation initiatives and continuous improvement efforts.
- Recruit, onboard, train, and provide ongoing technical assistance to Community Partners.
- Support referral workflows, platform navigation, referral acceptance and closure.
- Maintain collaborative relationships with healthcare, nonprofit, government and community organizations.
- Provide compassionate, person-centered customer service.
- Conduct needs assessments and connect residents to services through Kynect Resources and 211.
- Monitor referrals, conduct follow-up, and document outcomes.
- Maintain accurate documentation and referral data.
- Support reporting, audits, monitoring, and MOA compliance.
- Prepare utilization and outcome reports.
- Participate in statewide meetings, trainings, outreach, and public awareness activities.
- Represent United Way at community meetings, presentations, and engagement events.
- Collaborate with United Way leadership, the Commonwealth and Community Partners.
- Perform additional duties consistent with Kynect Resources contractual obligations.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
