1st Party Collections Representative (Monterrey)

SEQUIUM ASSET SOLUTIONS LLC • Monterrey, NJ

1d • Onsite

About The Position

Segoso Mexico is looking for motivated 1st Party Collection Representatives to join our dynamic team. Successful candidates will be customer-focused, detail-oriented, and strong communicators who thrive in a team environment. This role requires managing high volumes of calls, resolving customer inquiries, and curing accounts effectively. Some lines of business may require a 48-hour workweek.

Requirements

• Strong call center skills with a focus on delivering an excellent customer experience.
• Proven negotiation skills to handle sensitive or challenging situations effectively.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Leadership abilities and a proactive approach to problem-solving.
• Teamwork-oriented mindset with a commitment to supporting colleagues.
• Experience handling a high volume of phone calls and managing account resolutions.

Nice To Haves

• Previous experience in collections, sales, or retention roles.
• Familiarity with curing accounts or similar business practices.

Responsibilities

• Handle a high volume of incoming and outgoing calls professionally.
• Resolve customer inquiries and issues promptly while maintaining excellent service standards.
• Cure accounts and ensure compliance with company protocols.
• Meet and exceed individual and team performance metrics.
• Collaborate effectively with team members to achieve business goals.
• Participate in ongoing training to enhance product knowledge and customer interaction skills.

Benefits

• Paid training
• Competitive hourly pay with a monthly bonus structure
• Paid Time Off
• Benefits above the law
• Vacation days activated after six months of tenure, adjusted based on your length of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed