1st Mortgage Servicer

MIDFLORIDA Credit Union • Tampa, FL

6d • Onsite

About The Position

Why have a job when you can build a career? We are proud to be defined by the excellent service and convenience offered to our members, as well as our diverse workforce and company culture. There are many reasons to work for MIDFLORIDA, which is probably why we were voted one of Florida Trend's "Best Places to Work." MIDFLORIDA offers a positive team culture, an open-door management style, a commitment to diversity, stability, competitive benefits, and a career path with a growing, successful company! Join us in our mission to improve the financial well-being of our members!

Requirements

• Excellent service, communication, and organizational skills.
• Thorough understanding of Federal and State mortgage regulations.
• High School Diploma or equivalent is required.
• Demonstrate intermediate to advanced proficiency in Excel.

Nice To Haves

• Accounting knowledge is preferred.

Responsibilities

• Review, research, and resolution of general servicing questions from members or other MIDFLORIDA departments.
• General servicing questions and tasks will include, but are not limited to, loan history, payment reversals, escrow balance payments, escrow analysis changes, booking of mortgage loans, insurance questions and other mortgage related topics.
• Reviewing, researching, and resolving General Ledger reconciliation issues.
• Updating flood insurance records, hazard insurance, and property taxes on a weekly basis for new and paid-in-full loans.
• Cross-training with all department functions as assigned.
• Ensure compliance with regulations and policies.
• Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines.
• Provide technical solutions in support of MIDFLORIDA’s electronic services.
• Exhibit a high degree of integrity, trustworthiness, and professionalism always.
• Exude a positive and professional attitude with members and partners consistently.
• Perform other duties as assigned.

Benefits

• Stability
• Opportunity for growth
• Paid time off and Paid Holidays
• Tuition assistance after 6 months of service
• 401K Plan with Employer Matching
• Health, Dental, and Vision Insurance - Generous and affordable plans for employee and family.
• Employee Assistance Program- No waiting period to access benefit.
• Bonus programs and annual appraisals with salary increase opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED