Teller Jobs

About The Position

Requirements

• High school diploma or GED.
• 2-4 years of customer service experience.
• Bookkeeping, calculator, and keyboarding skills.
• Good communication, listening, and social skills
• Attention to detail.
• Timeliness and reliability.
• Ability to be flexible, prioritize tasks, and stay poised under pressure.
• Ability to work flexible hours to include mornings, evenings, and Saturdays (branch specific) as scheduled.
• Flex PBS must be flexible in schedule and have ability to commute to any location within a specific region as needed.
• Part Time PBS must work a set minimum number of hours per week, as determined by the branch leadership.

Nice To Haves

• 2 years of working in a banking, financial, or professional setting, preferred.
• Experience using Microsoft products: Outlook, Word, Excel, preferred.

Responsibilities

• Delivers exceptional customer service by engaging with customers in a professional, friendly, and efficient manner.
• Conducts professional meetings with current and prospective customers to assess their financial needs and objectives.
• Opens and maintains personal and business accounts.
• Has basic knowledge of banking products, including checking and savings accounts, certificates of deposit, and individual retirement accounts. They can recommend and customize solutions for customers based on financial goals.
• Actively identifies cross-selling opportunities and works to grow the bank’s portfolio by recommending financial products and services tailored to customer’s needs.
• Meet individual goals and assist in meeting branch goals.
• Resolves customer inquiries and issues by gathering relevant information, researching records, and ensuring prompt, satisfactory resolutions.
• Manages overdrafts, collections, and technical exceptions for assigned accounts.
• Accurately processes simple and complex (sensitive or high value) financial transactions, fulfilling customer requests in a timely manner to ensure the highest customer satisfaction. Assist less experienced team members with handling complex transactions while seeking the best customer resolutions.
• Addresses simple and complex customer issues and grievances as able. Escalates complex customer issues and seeks guidance from senior staff when a situation or grievance falls outside of current policies and procedures.
• Produces high quality technical work with strong attention to detail, ensuring accuracy with minimal errors.
• Knows what services Bell Bank offers and seeks opportunities to refer customers and/or non-customers to appropriate personnel/teams. This role serves as a basic educational resource, providing immediate base-level support to customers on the details of Bell Bank’s products and services.
• Assists in creating a clean and professional environment by maintaining neat, uncluttered tills, teller lines, and customer areas.
• Maintains security and confidentiality of personal customer information.
• Know by name and face as many customers and employees as possible, calling them by name as often as possible.
• Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
• Know, understand, and live the company values and bottom line.
• Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
• All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
• Prompt and reliable attendance.
• Perform other duties as assigned.