Medical Assistant Jobs

About The Position

Requirements

• High School Diploma/GED and two (2) years of customer service experience (healthcare preferred), OR Associate’s degree in Business or related field and one (1) year of customer service experience (healthcare preferred).
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Excellent critical thinking, problem-solving, time-management, and organizational skills.
• Friendly, professional, and customer-focused demeanor.
• Strong verbal and written communication skills across Clients, Providers, Peers, and Management.
• Ability to multitask and perform effectively in a deadline-driven environment.
• Ability to maintain confidential information.

Nice To Haves

• Working knowledge of medical terminology preferred.
• Bilingual (Spanish) preferred.

Responsibilities

• Locate and confirm participating MPN providers who accept Workers’ Compensation patients.
• Schedule physician appointments, including sending required paperwork, confirming appointment details, and communicating information back to the requesting party.
• Respond to calls, faxes, and messages within 24 hours, documenting and resolving referrals within 72 business hours.
• Work directly with the Director of Customer Relations to ensure clear and consistent communication throughout the patient access process.
• Update provider demographics as needed and notify the Customer Relations Department when providers no longer accept Workers’ Compensation patients.

Benefits

• Medical Insurance (high-deductible plan with HSA)
• Dental and Vision Insurance
• Company-paid short-term & long-term disability
• Company-paid group term life insurance
• Generous PTO Policy
• Employee recognition programs
• Corporate office amenities
• Frequent employee events