Medical Assistant Jobs

About The Position

Requirements

• High school diploma or equivalent required.
• Consistently demonstrate a friendly smile, welcoming presence, and willingness to help everyone who enters the hospital.
• Communicate positively and clearly with patients, families, visitors, staff, and community partners, both verbally and in writing.
• Maintain a professional appearance and represent PMC with honesty, compassion, respect, and integrity.
• Build knowledge of hospital and clinic services and resources; find the right person or answer when information is not immediately available.
• Demonstrate strong organization, attention to detail, proofreading, and follow-through while managing interruptions and competing priorities.
• Use office software and social media confidently, learn new tools, and work independently within established priorities and approval processes.
• Remain calm and use good judgment when responding to concerns; treat people of all backgrounds with dignity and respect.
• Follow PMC policies for confidentiality, privacy, infection prevention, safety, emergency response, and customer service.

Nice To Haves

• A college degree is not required.
• Experience or coursework in graphic design, writing, marketing, communications, photography, or social media preferred.
• Event coordination, customer service, hospitality, healthcare, or community outreach experience preferred.
• Experience with Canva, Adobe Creative Cloud, website editing, or basic video editing is a plus.
• Participate in occasional evening or weekend events and coordinate front desk coverage with the Marketing Director.

Responsibilities

• Greet patients, families, visitors, vendors, and community members promptly with warmth, professionalism, and a helpful attitude.
• Provide directions, assist with wayfinding, and connect people with registration, clinic teams, hospital departments, or other appropriate contacts.
• Maintain current knowledge of hospital and clinic services, provider locations, hours, events, and available resources; keep a practical reference guide and contact directory.
• Answer general questions accurately, seek answers when needed, and follow through so people know where to go or whom to contact.
• Listen respectfully to concerns, help resolve routine non-clinical issues within the role’s authority, and promptly route complaints, safety concerns, or urgent needs to the appropriate staff.
• Collect and summarize patient and visitor feedback, identify recurring barriers, and work with the Marketing Director and department leaders on improvements.
• Keep the welcome desk, lobby information, brochures, signage, and public displays organized, accurate, and inviting. Coordinate language or accessibility assistance through established resources.
• Manage day-to-day social media for Pioneers Medical Center (PMC) and Colorado Advanced Orthopedics (CAO) under the Marketing Director’s direction, including a content calendar, approved posts, and timely routing of messages and comments.
• Write and proofread clear, engaging copy for social posts, flyers, newsletters, website updates, event promotions, and other communications.
• Create branded flyers, graphics, presentations, lobby displays, and promotional materials using Canva, Adobe tools, or similar software.
• Attend hospital and community events to take photographs, capture short videos, gather stories, and represent PMC in a friendly and professional manner.
• Assist with event planning and coordination, including promotion, registration, supplies, setup, vendor communication, and follow-up.
• Build positive relationships with local organizations, schools, businesses, and community partners; support outreach, health education events, and Foundation activities as assigned.
• Keep website information and community listings current; organize photo and content files, maintain promotional inventory, and track basic social media and event results.
• Follow brand standards and approval processes. Protect confidential information, obtain required permissions before using photos or stories, and route clinical questions to qualified staff.
• Coordinate front desk coverage with the Marketing Director when events or marketing assignments require time away.
• Perform other related duties as assigned.