Zoo Ranger

FRESNOS CHAFFEE ZOO CORPORATION•Fresno, CA

1d•$18 - $19•Onsite

About The Position

The Zoo Ranger provides a visible, positive presence for guests at Fresno’s Chaffee Zoo Corporation (FCZC), promoting safety and adherence to zoo rules while helping create a fun, engaging experience. The role supports FCZC’s mission and vision by building community trust and maintaining a safe, welcoming environment for guests and employees. The position functions primarily outdoors, with possible exposure to heat, cold, inclement weather, zoo environments, external events, and dust or dirt from zoo grounds. It works in close proximity to zoo animals and may involve regular local travel and occasional out-of-town travel. The schedule is flexible and may include irregular or extended shifts, overtime, nights, weekdays, weekends, and holidays to support 24-hour security operations. Zoo Rangers must be able to operate security equipment and communication devices requiring manual dexterity, and communicate clearly by radio, phone, or in person, including during emergencies or high-noise conditions. Physical activities include extended standing and walking across varied terrain and in all weather; bending, stooping, reaching, kneeling, and climbing stairs or ladders; lifting, carrying, pushing, or pulling up to 50 pounds; maintaining visual and auditory awareness, including in low-light environments; and responding to emergencies, which may involve running short distances or providing physical assistance. The posting notes that inability to meet one or more physical or mental requirements does not automatically disqualify a candidate or employee and that reasonable accommodations may be considered.

Requirements

At least one year of paid work experience in security, emergency response, or a customer service environment.
At least one year of work experience using Microsoft Office.
Strong verbal English communication skills, both oral and written.
Valid California driver’s license and valid vehicle insurance.
Enrollment in the CA Employer Pull Notice program and successful completion of the FCZ Drivers Training Program.
Ability to work a flexible schedule that may include irregular or extended shifts, overtime, nights, weekdays, weekends, and holidays.
Ability to operate security equipment and communication devices requiring manual dexterity and to communicate clearly in person and by radio or phone, including in high-noise or emergency conditions.
Ability to meet the stated physical demands, including standing and walking for extended periods, working across varied terrain and in all weather, lifting or moving up to 50 pounds, and responding to emergencies.

Nice To Haves

Basic Life Support certification.
Automated External Defibrillator (AED) certification.
Cardiopulmonary Resuscitation (CPR) certification.
First Aid certification.
Oxygen (O2) certification.

Responsibilities

Walk throughout assigned areas to maintain a visible presence in the Zoo.
Greet guests professionally and provide directions, assistance, and support in resolving concerns.
Monitor guest activity and report Zoo rule violations to Environmental Health and Safety (EHS) management professionally.
Provide emergency medical assistance to guests and staff using First Aid supplies, including CPR, AED, and oxygen support, until advanced medical personnel arrive.
Complete required medical authorizations for employee injuries.
Accurately and promptly complete Incident Report forms after accidents, injuries, near misses, safety concerns, or security events.
Work calmly and authoritatively with the public and provide professional customer service in adverse environments, including crowds and interactions with difficult members of the public.
Alert EHS management to incidents requiring additional attention or treatment.
Assist in reuniting lost children with parents or guardians.
Serve as Incident Commander when designated, coordinating and communicating with first responders and Zoo leadership during emergencies.
Participate as a member of the Animal Risks Mitigations (ARMS) team when designated by management.
Provide crowd control during peak attendance periods and special events as needed.
Open, secure, and activate building alarms in accordance with Zoo procedures.
Provide escorts and equipment for animal transport and some Zoo deliveries.
Maintain situational awareness while patrolling the Zoo.
Participate in emergency drills and debriefs and, under EHS leadership direction, serve as the primary responder in certain scenarios.
Maintain current required safety and security certifications.
Safely operate a vehicle for business purposes, including travel to and from Zoo facilities and offsite locations.
Perform additional responsibilities as assigned to support team and organizational goals.